Case Manager

POSITION SUMMARY:

The Case Manager serves as a member of the Recovery team of WestCare Tennessee and works to ensure collaboration with the Counselor, Employment Specialist and Peer Support Specialist in the Substance Abuse and Mental Health Services Administration (SAMHSA) Next Chance Workforce grant. This role is responsible for case management services including, but not limited to exploring and identifying community resources, facilitate communication between community resources and other treatment providers, coordinate services and assist individuals in obtaining benefits.

ESSENTIAL JOB FUNCTIONS:

• Embraces and embodies the mission, vision, guiding principles, and goals of WestCare Tennessee.
• Provide case management services and assistance to program participants struggling with substance abuse, and those in recovery.
• Deliver evidence-based curriculums to individuals in a group setting.
• Refer individuals to individual, group, and family group counseling services provided by WCTN or other appropriate service providers.
• Complete documentation required for the clinical recordings.
• Assesses the needs, conditions, and desires of assigned program participants.
• Educates and refers program participants to community agencies and businesses that appropriately address their needs for food, shelter, clothing, employment, transportation, etc.
• Assists participants with establishing or re-establishing community support systems.
• Acts as advocate on behalf of program participants to improve access to vital services.
• Participates in clinical staffing decisions regarding the participant’s current strengths and resources, and their need for additional resources.
• Completes documentation of services provided in a timely manner.
• Provides input into the patient’s treatment needs and disposition.
• Perform individual follow up interviews to document individual progress, to make additional referrals if needed and to maintain active communication throughout the duration of their enrollment in the program.
• Participates in case conferences involving assigned program participants.
• Prepares Discharge Summaries, as needed.
• Coordinates activities and monitors progress for sober living participants.
• Communicate with referral sources and conduct eligibility screens for sober living participants.
• Attend necessary monthly integrated staff team meetings.
• Maintain strong professional relationship boundaries with individuals served.
• Maintain strong professional relationship boundaries with organizations/ community agencies who refer individuals to WestCare Tennessee.
• Submit weekly report to Project Director.
• Work closely with Project Director, Research Assistant, and WestCare Foundation Evaluation team regarding the collection of data and reporting of program outcomes.
• Attend in-person and virtual program conferences and meetings, community meetings, and events as deemed necessary.
• Perform additional tasks that support a productive office workflow as deemed necessary by Project Director.
• Will engage and complete the required WestCare Tennessee eLearning, and any other program related trainings.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies:

• Experience collaborating with individuals suffering from mental health and substance abuse disorders.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Intake and assessment experience.
• Excellent communication skills.
• Ability to exercise good judgment and discretion.
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Must be culturally/linguistically sensitive to populations served.
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

• One (1) year case management experience.
• Graduation with a four-year degree in Addiction Counseling, Psychology, Social Work, Community and Human Services, Rehabilitation Counseling, or related field or equivalent experience is required.

LICENSURE/CERTIFICATION:

• Valid state driver’s license is required.
• CADC is preferred.
• CPR Certification, First Aid Certification.

WORKING CONDITIONS:

• Work is performed in an office or indoor setting.
• Some travel will be required to trainings and conferences.
• Local travel is associated with participating in stakeholder meetings and other potential meetings to fulfill the requirement of the Next Chance Workforce grant.

ESSENTIAL PHYSICAL AND MENTAL DEMANDS OF THE JOB:

The employee must be able to perform the following essential duties and activities with or without accommodation:

PHYSICAL DEMANDS:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to fifty pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files).
• Requires the ability to defend oneself and individuals in physically abusive situations using approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, individuals, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe individual behavior and activities in and out of the facility.
• The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

MENTAL DEMANDS:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Requires the ability to work and cooperate with individuals, co-workers, managers, the public and employees at all levels to exchange ideas, information, instructions, and opinions.
• Requires the ability to work under stress and in emotionally charged settings.

Salary : $22 - $24