Program Director (48027)

Position Summary:

The Program Director is a member of the State Leadership team and works to ensure the delivery of quality services. This role provides leadership to program staff and coordinates the day-to-day operations of their assigned project(s). Essential Job Functions include those listed below.

Essential Job Functions:

• Provides managerial, programmatic, and operational leadership to program staff under the guidance of the COO;
• Implements and maintains methods for ensuring continuous and ongoing excellence in service quality and contract compliance;
• Develops and maintains positive working relationships and partnerships with federal, state, regulatory, and funding, and other bodies;
• Effectively implements and produces regular programmatic, budgetary, and management reports—reporting to the COO at least once weekly;
• Works to enhance the scope and size of services within assigned area(s);
• Serves as a mentor for program staff, offering coaching and guidance where needed;
• Collaborates with the COO and state HR Representative to hire and retain talent, process disciplinary occurrences, and ensure compliance with agency policies and procedures;
• Reviews the performance of designated staff on a yearly basis, recommending pay and position changes as necessary;
• Oversees facility upkeep, including the ordering of supplies and ensuring compliance with health, fire, and other regulatory standards;
• Acts as a liaison between WestCare and external agencies, including law enforcement and criminal justice bodies, welfare agencies, healthcare services, etc.;
• Supports designated staff by being “on call” for emergencies on a 24hr basis and responding to emergency situations in a way that is consistent with WestCare’s policies, procedures, and ethical standards;
• Actively works to ensure a positive working environment for all staff;
• Assists the COO in management, administrative, compliance, and funding-related activities as required;
• Embraces and embodies the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation;
• Performs any other duties as assigned.

Essential Qualifications:

Certifications/Licensures:

• LPC, LCSW, or LADAC licensure and/or certification preferred. Preference will be given to certified candidates;
• Valid driver’s license and the ability to obtain and maintain WestCare’s vehicle insurance is required.

Education:

• Graduation from an accredited four-year college with a degree in Counseling, Criminal Justice, Social Work, Psychology or field related to the position is preferred;
• Graduation from an accredited master’s level program is preferred;
• High School Diploma or equivalent is required.

Experience and Competencies:

• Three to five (3-5) years of experience in a comparable role required;
• At least two (2) years of experience in a leadership role with direct reports required;
• At least one (1) year of experience in behavioral health, social services, or related industry required;
• Experience working as a “Program Director” or equivalent within a federally funded program preferred;
• Knowledge of the criminal justice system is preferred;
• Excellent communication skills required;
• Ability to exercise good judgment and discretion required;
• Ability to work well in a team environment required;
• Ability to adhere to the highest standard of ethical conduct and confidentiality required;
• Professional appearance and demeanor required;
• Must be sensitive to populations served;
• Intake and assessment experience is highly preferred;

Working Conditions:

• Work is primarily performed in an office or indoor setting;
• Some outdoor activities and travel to multiple locations will be required;
• Regular and prompt attendance is required throughout employment.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or without accommodation:

Physical Demands:

• Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds.  Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files).  Requires the ability to defend oneself and clients in physically abusive situations through the use of approved physical de-escalation techniques.
• Requires talking: Expressing or exchanging ideas by means of the spoken word.  Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.
• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.

• The normal work routine involves no exposure to human blood, body fluids or tissues.  However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

Mental Demands:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions. 
• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions. 
• Requires the ability to work under stress and in emotionally charged settings.
• Requires the ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.

Salary : $65,000 - $75,000