Peer Support Specialist Supervisor

POSITION SUMMARY:

The Peer Support Specialist Supervisor oversees a team of Peer Support Specialists who use their lived experience with substance use and/or mental health recovery to support individuals working toward recovery. This role provides supervision, training, professional development, and guidance to ensure high-quality, ethical, and culturally responsive peer support services. The Supervisor helps maintain program fidelity, compliance, data reporting, and community relationships while fostering a recovery-oriented environment.

ESSENTIAL JOB FUNCTIONS:

• Provide ongoing direct supervision, coaching, and performance evaluation for assigned Peer Recovery Support Specialists.
• Provide guidance and support to all Peer Recovery Support Specialists in the region.
• Oversee and implement monthly Peer Support meetings for the region.
• Oversee caseload distribution and workflow to ensure efficient and effective delivery of peer support services.
• Ensure services are delivered in accordance with organizational policies, certification standards, and ethical guidelines.
• Provide training, mentorship, and professional development opportunities for PRSS staff.
• Review documentation and case notes for accuracy, quality, and compliance with funding requirements.
• Assist staff in crisis intervention, boundary setting, and navigating difficult client interactions.
• Support the coordination of recovery support groups, outreach activities, and interventions.
• Maintain strong working relationships with partner agencies, community resources, and internal departments.
• Assist with hiring, onboarding, scheduling, and disciplinary processes for assigned Peer Support Specialists.
• Monitor outcomes, collect service data, and assist with reporting to leadership and funders.
• Uphold recovery-oriented values including empowerment, self-determination, trauma-informed care, and cultural humility.
• Advocate for peer services within the organization and community.
• Maintain confidentiality according to HIPAA and other applicable regulations.
• Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
• Perform other duties as assigned.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Demonstrated ability to provide leadership and team supervision.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a collaborative team.
• Compassion, empathy, and a non-judgmental approach towards individuals with substance use disorders.
• Understanding to talk to and communicate with clients in an effective and appropriate manner.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Understanding of peer support values, ethics, and best practices.
• Ability to establish rapport while maintaining professional boundaries.
• Skill in case documentation, time management, and prioritization.
• Ability to model healthy behavior and positive coping strategies.
• Crisis management and de-escalation skills.
• Professional appearance and demeanor.
• Must be /linguistically sensitive to populations served.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

• Lived experience and personal recovery from substance use disorders.
• At least 1-2 years’ experience in the Certified Peer Recovery Support Specialist role.
• High School diploma or is equivalent is required.
• Must be able to pass a Level II DCF background check.
• Previous supervisory experience preferred.

LICENSURE/CERTIFICATION:

• Current Certified Peer Recovery Support Specialist
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.

WORKING CONDITIONS:

• Work is primarily performed in an office or in hospital/treatment setting.
• Travel throughout and around the community and outreach is required.
• This position may require flexible hours, including evenings and weekends, to accommodate client needs and community events.

WestCare is an Equal Opportunity Employer. Employment at WestCare is contingent upon successful completion of a pre-employment drug test, pre-employment physical and criminal background check.