What are the responsibilities and job description for the Inside Sales Manager position at Westbury Search Group?
Inside Sales Manager
Our client is seeking an experienced Inside Sales Manager to lead inside sales operations and customer service for a growing manufacturing company. This role is responsible for managing the inside sales team, overseeing quoting and order management, improving sales processes, maintaining sales forecasts, and ensuring exceptional customer support.
Responsibilities
- Lead and develop the Inside Sales team while driving process improvements.
- Oversee customer quotations, order entry, forecasting, and sales support activities.
- Manage key customer relationships and assigned house accounts.
- Coordinate new product launches, engineering changes, and customer projects with Engineering, Production, Quality, and Supply Chain.
- Maintain accurate sales forecasts and analyze performance metrics.
- Approve pricing within company guidelines and support contract administration.
- Oversee customer issue resolution, including returns and corrective actions.
- Ensure effective use of ERP systems and sales reporting tools.
- Partner with Business Development and other departments to meet customer expectations and business objectives.
Qualifications
- Bachelor's degree or equivalent experience.
- 5 years of leadership experience in inside sales, sales operations, or customer service within a manufacturing environment.
- Strong experience with forecasting, quoting, ERP systems, and process improvement.
- Excellent communication, organizational, and analytical skills.
- Experience working cross-functionally with Engineering, Operations, Supply Chain, and Finance.
Salary : $100,000 - $130,000