General Manager - Condominium

Westbridge Condominium Association
Location: Northwest Washington, DC
Reports To: Board of Directors
Employment Type: Full-Time, Exempt

Westbridge Condominium Association is a premier residential community located in Northwest Washington, DC. The Association is a high-rise condominium building comprised of 157 residential units and 1 commercial unit, with amenities including a concierge lobby, pool, fitness center, rooftop terrace, and secure parking.

The community is governed by an elected Board of Directors and supported by professional vendors and on-site staff. The General Manager (GM) serves as the senior on-site executive responsible for the strategic, operational, financial, and administrative leadership of the Association.

Position Summary

The General Manager is responsible for the full-service management and operational excellence of the Westbridge Condominium Association. This role ensures the property is maintained to the highest standards of safety, aesthetics, and financial stewardship while fostering a positive, transparent relationship with unit owners, residents, staff, and the Board of Directors.

The GM acts as a trusted advisor to the Board, implements Board policies, and ensures compliance with the Association’s governing documents, District of Columbia regulations, and applicable federal laws.

Key Responsibilities

1. Governance & Board Relations

• Serve as the primary liaison between the Board of Directors and the community.
• Attend and support all Board meetings, annual meetings, and budget meetings.
• Prepare comprehensive monthly management reports including financial summaries, operational updates, and project status reports.
• Advise the Board on policy, risk management, capital planning, and best practices in condominium governance.
• Implement Board decisions and strategic initiatives.
• Experience dealing with legal issues and directing the board on solutions, e.g., owner issues as well as zoning issues

2. Financial Management & Stewardship

• Develop and manage the annual operating budget in collaboration with the Board.
• Oversee all financial operations including accounts payable/receivable, assessments, reserve contributions, and delinquencies.
• Monitor cash flow, capital expenditures, and reserve fund investments.
• Coordinate with external auditors and tax professionals to ensure timely audits and tax filings.
• Lead long-term reserve planning and capital improvement forecasting.

3. Operations & Facilities Management

• Oversee the daily operations of the building, including common areas, mechanical systems, and life-safety systems.
• Develop and implement preventative maintenance programs.
• Supervise building systems such as HVAC, plumbing, electrical, fire suppression, elevators, and access control.
• Manage capital improvement projects from planning through completion (e.g., façade work, roofing, lobby renovations).
• Ensure compliance with DC building codes, fire safety regulations, ADA requirements, and OSHA standards.
• Maintain vendor contracts and oversee service performance.

4. Staff Leadership & Human Resources

• Recruit, supervise, train, and evaluate on-site staff (e.g., engineering, maintenance and concierge).
• Foster a culture of professionalism, accountability, and customer service.
• Administer payroll, scheduling, performance reviews, and disciplinary processes.
• Ensure compliance with employment laws and workplace safety standards.

5. Vendor & Contract Management

• Solicit bids, negotiate contracts, and manage vendor relationships.
• Monitor service-level agreements and ensure quality performance.
• Evaluate and recommend cost-effective service improvements.

6. Resident Relations & Community Engagement

• Serve as the primary point of contact for unit owners and residents.
• Address and resolve complaints and disputes in a professional and impartial manner.
• Enforce Association rules and regulations consistently and fairly.
• Coordinate community communications including newsletters, notices, and emergency alerts.
• Promote a respectful and inclusive community environment.

7. Risk Management & Compliance

• Oversee insurance policies including property, liability, D&O, and workers’ compensation.
• Lead emergency preparedness planning with continual staff training.
• Ensure adherence to the Condominium Act of the District of Columbia and other applicable laws.
• Maintain accurate records in compliance with governing documents and statutory requirements.

Qualifications

Required

• Minimum 5 - 7 years of progressive experience in property or condominium management.
• Demonstrated experience managing a luxury residential condominium or comparable asset.
• Strong financial acumen, including budgeting and reserve analysis.
• Knowledge of DC condominium law and building regulations.
• Capital project management experience exceeding $1M in scope.
• Familiarity with property management software platforms
• Proven leadership and team management experience.

Preferred

• Bachelor’s degree in Business Administration, Property Management, Real Estate, or related field (or equivalent experience).
• Professional designations such as CMCA®, AMS®
• Experience in urban, high-rise residential environments.
• Highly proficient in maximizing the utilization of Outlook, Excel, PowerPoint, Word as property management tools.

Core Competencies

• Strategic thinking and long-term planning
• Exceptional written and verbal communication skills
• High emotional intelligence and conflict resolution abilities
• Strong organizational and project management skills
• Financial literacy and analytical capability
• Discretion, integrity, and sound judgment

Compensation & Benefits

• Annual salary - $110,000-$125,000 commensurate with experience
• Health, dental, and vision insurance – 100% coverage for employee only
• 401(k) with employer match
• Paid time off and holidays
• Professional development and phone reimbursement

Work Environment

• On-site position in Northwest Washington, DC
• Occasional evening meetings
• Mandatory on-call availability for emergencies in the evenings and weekends

All interested candidates should send their resumes to westbridgecondos@gmail.com.

Pay: $110,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Work Location: In person

Salary : $110,000 - $125,000