Benefits Eligibility Specialist - LIHEAP

About Us

Westbay Community Action, Inc. is a nonprofit, multi-service agency serving the needs of Kent County residents since 1966. We provide people with connections to grow through our services, partnerships, and advocacy efforts.

Summary

Our Low Income Home Energy Assistance Program (LIHEAP) is seeking a self-motivated Eligibility Specialist. This position will compile, organize, and complete LIHEAP applications in accordance with program guidelines. It will also provide one-on-one case management to consumers seeking assistance for termination and act as the liaison between vendors. In addition, this position will attend various community events to extend services through other social service agencies and community partners and provide financial coaching to clients.

This is a full-time (37.5 hrs/week) position with a rate of pay of $21.00/hour. Westbay offers a generous benefits package, including paid time off (vacation, sick and personal), 14 paid holidays, 401k match, medical/dental/vision insurance, life insurance, tuition reimbursement, and much more. The selected candidate will be working at 487 Jefferson Blvd, Warwick, RI 02886, and 1745 Main Street, West Warwick, RI 02893

Qualifications

• High school diploma required – bachelor’s degree in social work or related field, preferred
• One year experience within LIHEAP Program or working with families and seniors, preferred
• One year of experience in data entry
• The ability to travel to outreach/marketing events
• Must have a valid driver's license and car insurance
• Pass a BCI clearance
• Valid driver’s license is preferred
• Reliable transportation is required

Core Competencies

• Maintain confidentiality of clients and the agency
• Practice professionalism while representing clients and the agency
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks
• Ability to function well in a fast-paced environment
• Proficient with Microsoft Office Suite or related software
• Must be detail-oriented with the ability to manage multiple projects at a time
• Must be able to work independently and as a team member

Specific Duties

The duties listed below are primary functions of the job, and are not intended to be all-inclusive.

• Works closely with the LIHEAP supervisor in the development and implementation of the LIHEAP Program
• Maintain a good working relationship with co-workers, vendors, and community partners
• Provide Short-term case management services for select participants of the Energy Assistance Program
• Conduct a client assessment and development of a case plan to minimize future crises
• Determine eligibility for needed resources and aid in the application process
• Coordinates all activities related to the processing of applications, including verification of income, eligibility, and payment requests
• Participate in outreach/community events to inform community members of services available.
• Advocate for the client’s retention of service with the utility company and other entitlement agencies
• Educate clients on financial resources to include financial coaching
• Assure the confidentiality of all records/applications
• Maintain information needed for data collection and enter into Hancock and the agency's data system in an accurate and timely manner
• Open mail daily, check all applications for completeness, and return those needing more information.
• Organize all pending and completed applications
• Maintain open lines of communication with clients to ensure timely and accurate completion
• Maintain all walk-ins, telephone calls, and emails by providing information, program guidelines, and referral services to callers and clients (walk-in or by appt)
• Assist in coordinating emergency fuel requests. This includes determining eligibility, sending/receiving faxes, and data entry
• Read and understand the program guidelines outlined in the LIHEAP manual.
• Maintain appointment schedule in Microsoft Outlook
• Conduct home visits in a timely manner
• Prepare accurate reports and statistics as required
• Provide training to staff regarding programmatic operation, guidelines, procedures, and data entry.
• Inform clients of their rights and responsibilities
• Support the client’s efforts to have his/her voice heard and to get needed services
• Participate in meetings, trainings, outreach, and in public policy forums
• Educate clients about Westbay services
• Assist LIHEAP supervisor as necessary

Physical Requirements

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must frequently use hands, and fingers, handle or feel objects, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The environment is a business office environment and community/state-based organizations. Universal standard precautions are necessary due to the potential exposure to blood-borne pathogens, respiratory infections, and other biohazardous materials. This position requires the individual to have their own transportation. A current unrestricted license to drive and documented auto insurance is preferred.

Westbay Community Action, Inc. is an Equal Opportunity Organization.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Warwick, RI 02886 (Preferred)

Work Location: In person

Salary : $21