What are the responsibilities and job description for the Patient Accounts Specialist position at West Wichita Family Physicians, PA?
West Wichita Family Physicians PA is seeking a Receptionist/Patient Accounts Specialist in our Business Office, you will be the first point of contact for patients, providing essential administrative support in a medical setting. Utilizing core skills such as medical administrative support, computer proficiency, and exceptional patient service, you will handle front desk duties, maintain office organization, and ensure efficient patient interactions.
Your premium skills in verbal and written communication, EMR systems, and HIPAA compliance will be crucial in managing patient accounts effectively. With relevant skills in Microsoft Office, customer service, and multi-line phone systems, you will contribute to the smooth operation of the office and the delivery of quality healthcare services. Join our team and be a vital part of our patient-centered care approach.
Performs various duties including but not limited to answering incoming calls, assisting patients with accounts and insurance questions, processing the various levels of outstanding patient accounts, updating accounts with insurance info as needed, and applying undistributed monies.
ESSENTIAL FUNCTIONS: (This may not include all of the duties assigned.)
- Answers incoming calls to the business office.
- Assists visitors to the business office as needed.
- Enters new patient account information and updates existing patient account information.
- Applies patient co-pays and other payments to dates of service and verifies accuracy of payment amounts.
- Places courtesy calls to patients to advise of account balances, verifies and updates address and insurance information, and arranges payment agreements according to departmental guidelines.
- Posts individual account payments received through the mail, in-person and online.
- Maintains patient and clinic confidentiality.
- Performs other projects and duties as required.
The schedule for this position is Monday through Friday, from 8 am to 5 pm. We offer a generous paid time off plan, in addition to a suite of employee benefits.
West Wichita Family Physicians is an Equal Employment Opportunity employer who believes in the principle and practice of equal employment opportunity. It is our intent that all management actions, such as recruiting, hiring, promotion, compensation, benefits, transfers, layoff, terminations and WWFP sponsored training and related activities be administered without regard to race, religion, age, national origin, gender, disability, veteran status or any other group protected by federal, state or local laws. Company is a drug-free workplace, and we use E-Verify to confirm the identity and employment eligibility of all new hires.