Help Desk Analyst 1

Key Responsibilities:
• Serve as a statewide contact for guidance on the PATH IE system, including PATH Family Assistance (FA), PATH Child Support (CS), and PATH Child Welfare (CW).
• Act as a liaison between end users and technical teams, including programmers and database administrators.
• Assist with program content and functional use of the PATH IE system to support users effectively.• Test new applications and updated versions of existing software to ensure functionality and user compatibility.
• Provide input on system improvements, troubleshooting issues, and ensuring optimal system performance.
• Deliver training and support to users, ensuring they have the necessary knowledge to utilize the PATH IE system efficiently. Collaborate with stakeholders to analyze system needs and implement enhancements.

Ideal Candidate:
• Working knowledge of PATH FA, PATH CS, and PATH CC/CW systems.
• Experience in user support, system troubleshooting, or software testing.
• Strong communication skills to effectively interact with end users and technical teams.
• Ability to analyze system functionality and identify areas for improvement. Proven experience navigating ServiceNow or similar ticketing systems to manage incident lifecycles, service requests, and documentation.
• Proficiency in softphone interfaces and cloud-based communication platforms; ability to manage high-volume call queues while maintaining digital records.

This position requires access to highly confidential data (PHI/PII). Candidates must be able to satisfy rigorous security screening requirements, including an extensive background investigation and fingerprint-based criminal history check, to ensure compliance with data protection standards.

Click The APPLY Link To Apply Online. 

Salary : $35,702 - $61,628