Payment Support Specialist - Shared Services

The Shared Services Center at West Virginia University is currently accepting applications for a remote Payment Support Specialist.

About The Opportunity

Payment Support Specialists in the WVU Shared Service Center (SSC) provide guidance and support to WVU employees and other customers relating to their purchasing and procurement support needs. This person is responsible for assisting WVU central units, such as Procurement and Payment Services and Division of Finance, to maintain consistency and supporting policies and procedures created by these central units.

Benefits

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs
  
  

What You'll Do

• Provide purchasing support for WVU faculty, staff and students. Assist customers with use of the systems owned by the central unit of Procurement and Payment Services.
• May act as a delegate when a customer needs to place in a system different types of orders, including keying the order and following up with the customer to determine receipt of goods.
• Review and approve transactions in the WVU Procurement and Payment Services systems, such as Mountaineer Marketplace and MyExpenses. Must understand and adhere to State and WVU procurement and travel rules and requirements.
• Handle specialized transactions for customers (example coordination of international vendor payments, stipends and honorariums).
• Support with purchase orders and reimbursements.
• Provide guidance in using systems.
• Resolve problems when customers need support with financial transactions.
• Complete requests for new vendor setup, discussing appropriateness with requester and facilitating contacting vendor for additional documentation.
• Provide guidance in using systems.
• Resolve problems when customers need support with financial transactions.
• Collaborate with other team members and the manager to maintain up to date procedures for the unit as technology and other work continues to change.
• Maintain an understanding on use of the knowledgebase and how to obtain answers from it.
• Maintain an understanding of the Board of Governors rules and other departmental WVU policies.
• Other administrative duties as assigned, including supporting other activities within the Financial Management area of the SSC.
  
  

Pay Grade: 15

Hours: 8:15-4:45pm EST

• Bachelor’s degree in business, secretarial or technical training related to the position
• A minimum of one (1) year of experience involving:
• Strong computer experience including Microsoft office
• Must be able to communicate well and work with a variety of constituencies
• Must be proficient in Windows-based applications and strong internet skills
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.
  

Knowledge, Skills, Abilities

• Communicates effectively, both orally and in writing. Listens to others and effectively comprehends information.
• High degree of integrity, ethical practices, tact and ability to be direct and influence others while remaining diplomatic.
• Ability to read and understand procedures.
• Dependable; strives to be at work when scheduled.
• Resourceful; able to search for accurate answers.
• Must be able to maintain confidentiality.
• Ability to learn and utilize technology, such as Mountaineer Marketplace and MyExpense.
  
  

About WVU

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values — service, curiosity, respect, accountability and appreciation — unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu .

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.

Job Posting

Dec 15, 2025

Posting Classification

Classified

Exemption Status

Non-Exempt

Benefits Eligible

Yes

Schedule

Full-time