Administrative Secretary Senior - Department of Orthopaedics

The Department of Orthopaedics at West Virginia University is currently accepting applications for an Administrative Secretary Senior position.

About The Opportunity

This position is responsible for ensuring efficient and complete collection of Patient Reported Outcome Measures (PROMs). Accurate and complete patient reported outcomes provide quality data for analysis and publication and generates information that can be used to improve patient care.

Benefits

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs
  
  

What You'll Do

• Assisting patients in accessing and completing Patient Reported Outcomes (PROMs) collected for their specific service which can be completed in several ways: phone calls, MyWVUChart messages, and/or in person. Ensuring that outcomes questionnaires are completed prior to discharge from clinic. Providing basic troubleshooting for tablets and readily communicate issues as identified.
• Scheduling PROMs appointments through the electronic medical record for patients in multiple clinics and communicating this appointment with patients via phone calls or MyWVUChart. Reporting on collected PROMs from multiple clinics on a weekly basis. Working with front desk staff at multiple clinics helping to troubleshoot and collect PROMs.
• Participating in study work group meetings. Contributing with observations and feedback for improvement of duties and processes. Assisting in manuscript preparation and submission.
• Completing data collection and recording for study participants in the Spine Services at the Spine Center; coordinating study related activities with study investigators, physicians, site coordinators, and department personnel as relevant to conduct of study. Completing required study documentation in a timely manner. Conducting research activities in an economically efficient manner and within budgetary constraints.
• Recruiting patients/participants for spine clinical research studies; consenting patients/participants; collecting demographic information. Managing multiple projects/protocols concurrently in a dynamic environment.
  
  

Pay Grade: 12

• A minimum of 18 months of education beyond high school.
• A minimum of two (2) years of related experience
• Any equivalent of combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.
  
  

Knowledge, Skills And Abilities

• Candidate must be organized, detail-oriented, and able to persistently follow-up with patients, physicians, investigators, and sponsors when needed.
• Able to plan and schedule research activities as well as gather demographic and clinical data on study participants.
• Candidate should be technologically facile with word processing, spreadsheets, and database computer skills and capable of preparing and reporting results of research activities.
• Adhere to firm deadlines.
• Position requires close communication with Principal Investigators, study participants, and members of the research team. Candidate will have frequent interaction with all members of the research team and must be able to work as a team member, as well as independently.
• Position requires the ability to protect participant confidentiality and maintain composure when handling sensitive issues. Also required are advanced oral and written communication skills in order to interact appropriately with members of staff, research team, and funding sponsors.
• Candidate must ensure compliance of all individuals associated with clinical research, through training, guidance, and example.
  
  

Preferred Qualifications

• Bachelor’s degree preferred.
• Experience in medical terminology and database design preferred.
  
  

About WVU

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values — service, curiosity, respect, accountability and appreciation — unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.

Job Posting

Mar 26, 2026

Posting Classification

Classified

Exemption Status

Non-Exempt

Benefits Eligible

Yes

Schedule

Full-time