Economic Service Worker

Interviews client initially to gain overview of client financial resources and social circumstance pertinent to eligibility of services; performs in-depth interview to establish eligibility for specific programs and benefits, such as SNAP and medical services. Determines eligibility for economic assistance using eligibility manuals and guidelines. Contacts banks, employers, medical facilities, physicians, and neighbors as necessary, by phone or letter, to substantiate client data.

Completes appropriate economic service forms and codes for computer entry thereby authorizing basic services for client; informs client of types of benefits to be received. Updates each assigned client’s case file by scheduling periodic office visits with client. Takes calls from clients and public, sees “walk-ins” requesting information on economic service programs.

Composes brief social summary of client’s circumstances, assesses need for social service intervention; directs client to community resources when needs cannot be met through economic services and/or additional assistance is required. Explains economic service policies, rules & regulations to client in a manner that makes the information clear on the application, forms, and benefits.

Computes amount of benefits client will receive using appropriate monetary guidelines and pursues collection of payments on food stamp program. Transportation must be available as travel is required. Must possess valid driver’s license. Performs related work as required.

Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

OR
Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.

OR
Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.

OR
Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement: A valid driver's license may be required.