Front Desk Associate

GENERAL JOB SUMMARY:

West Valley Community Services is a nonprofit organization that has been providing safety net services to low-income and homeless individuals and families in the West Valley region of Santa Clara County for more than 52 years. The mission of West Valley Community Services is to unite the community to fight hunger and homelessness. Our work is guided by the vision of a community where every person has food on the table, and every person has a roof over their head.

West Valley Community Services is currently hiring a Front Desk Associate who is responsible for operating, maintaining, and executing all responsibilities related to the reception desk.

Duties and Responsibilities:

• Operate and oversee all functions related to the reception desk, including answering phones, handling the lottery process, assisting clients, checking clients in, and performing data entry.
• Follow daily front desk opening procedures.
• Ensure the front desk is ready for all operations promptly at the beginning of each shift.
• Ensure the front desk and lobby are clean and organized at the beginning and end of each shift and throughout the day.
• Greet volunteers, visitors, donors, and clients with a professional and welcoming attitude.
• Assist clients with immediate questions and issues, and work with the Triage system.
• Accept and direct incoming phone calls and direct calls as needed.
• Receive and process monetary donations and checks.
• Welcome, train, and support reception volunteers.
• Check client information in Salesforce.
• Make sure that all printed marketing materials, i.e., agency brochures and business cards, are current.
• Report maintenance issues to the Resident Manager, as needed.
• Support the Food Market as needed.

Qualifications:

• Excellent interpersonal skills with the ability to communicate in individual and group settings.
• Ability to work with people from diverse backgrounds and/or with language barriers. Bilingual is highly desirable. Ability to use technology to communicate to overcome the language barrier is desired.
• Strong customer service skills, compassionate, and able to set boundaries
• Strong computer skills, including MS Office applications and Google Workspace, are required. Experience with Salesforce or any CRM system is a plus.
• Ability to embrace WVCS’ mission to provide basic human needs with compassion and in a dignified environment.
• Valid California driver’s license/ID and insured automobile preferred.

Compensation and Benefits:

• The anticipated start date is August 1, 2026
• 100% coverage of Kaiser Health Benefits for Employees
• 100% coverage of Principal Dental and Vision Benefits for Employees
• Vacation, paid holidays, and personal days
• 403(b) Retirement Plan with 3% match after 1 year of employment
• Professional development opportunities
• Cell phone stipend
• Generous holiday policy of 13 paid holidays per year

Salary Range:

• $24.95-$27.88/hour ($51,896-$57,990/year), paid semi-monthly

Job Type:

• Full-time, Non-Exempt, Permanent (40 hours per week)

Schedule:

• Standard 8-hour day shift.
• Monday-Friday, 8am-5pm & occasional evenings and weekends

At West Valley Community Services, diversity is one of our core values. We engage with a diverse community of clients, staff, volunteers, and donors, and believe diversity makes us stronger. We encourage people from all backgrounds and all identities to apply.

West Valley Community Services is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Application Process

Applications will be reviewed on a rolling basis. To apply, please submit the following via email to HR at . [Please indicate “Position title” in the subject line of the email]

• Letter of interest
• Resumé

Job Type: Full-time

Pay: $24.95 - $27.88 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Cupertino, CA 95014 (Required)

Ability to Relocate:

• Cupertino, CA 95014: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $28