IT Support Tech II

Job Title: IT Support Tech II
Req. #: N-1433
Posting Date: 1/22/2026
Compensation: $54,789 – $72,066 (Annual)

West Valley Cleanup Alliance is the prime contractor selected by the U.S. Department of Energy to manage the Phase 1B Deactivation & Demolition Contract at the West Valley Demonstration Project site. The site is a scenic 30-minute drive south of Buffalo, New York. In cooperation with the New York State Energy Research and Development Authority, West Valley Demonstration Project continues to decontaminate and decommission facilities at this site.

West Valley Cleanup Alliance is a premier employer in the Western New York and southern-tier areas. Our benefit and compensation package includes:

• Competitive pay and opportunity for variable pay incentives
• Extensive benefit offerings focused on your physical, financial, and emotional wellness
• 401(k) employer match and enhanced employer contributions – up to 9% total company contribution
• 4-day workweek (10 hours per day) for most positions
• Tuition reimbursement & professional development
• Atmosphere fostering work-life balance

Lifelong careers are common at West Valley Demonstration Project. If you are interested in joining the West Valley Cleanup Alliance family, apply to one of our current job openings.

JOB SUMMARY/PURPOSE OF POSITION

The IT Support Technician II provides general administrative and technical support for the Information Technology Department by interfacing with end users on hardware, software, and network-related issues and providing follow-up through problem resolution.

MINIMUM QUALIFICATIONS

Education/Experience:

• High school diploma or equivalent required
• Associate degree in computer science preferred
• Minimum of two (2) years of experience or equivalent combination of education and experience

Licenses/Certifications:

• Certificates in an information technology field are a plus

Other Requirements:

• Relevant experience in a help desk or IT support role preferred

All qualified candidates are encouraged to apply. The salary and grade level offered will be based on the candidate’s education, training, and/or relevant experience.

MAJOR RESPONSIBILITIES/SCOPE OF WORK

• Maintain a safe and healthy work environment by following established safety practices and procedures
• Adhere to Company Code of Conduct, EEO practices, and DOE directives
• Receive and screen help desk calls
• Create, triage, and assign incoming help desk tickets
• Monitor aged tickets and coordinate resolution with IT Analysts
• Install, configure, test, and troubleshoot computer hardware, software, and networks
• Maintain inventory of hardware, software, and peripheral equipment
• Provide prompt and professional customer service
• Assist users via phone, in person, and remotely
• Remain current on emerging technologies and tools
• Regular attendance is required
• Contribute to team efforts as needed

ESSENTIAL FUNCTIONS

• Ability to communicate effectively verbally and in writing
• Proficiency with Microsoft Office applications
• Ability to manage, organize, and prioritize work in a fast-paced environment

An Equal Opportunity Employer, including disability/vets.
U.S. Citizenship is required for employment.
This Organization Participates in E-Verify.
WVCA is a drug free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screen, and background investigation. All employees are subject to random drug testing without advance notification.