Program Manager - Administration - Quality

Category:

Professional

City:

Jackson

State:

Tennessee

Shift:

8 - Day (United States of America)

Job Description Summary:

JOB SUMMARY/SCOPE OF RESPONSIBILITY:
Under the supervision of the Executive Director, the Program Manager—Administration or “Administrative Manager” is responsible for administrative functions for Pathways such as Compliance, Joint Commission, Audits, and Quality Improvement. The Administrative Manager is also responsible for coordinating, monitoring, and supervising the staff involved in the delivery of medication management, and administrative and front desk services, and health information management (HIM). The Administrative Manager is responsible for programmatic planning, quality assessment and improvement activities, staffing issues, and budgetary issues for these areas. The Administrative Manager generally works eight (8) hours per day, five (5) days per week, and is generally available during evenings and weekends for consultation to other staff as needed.

ESSENTIAL JOB FUNCTIONS:

• Performs functions with clients and staff in gender-, spiritually-, economically- and culturally-responsive, trauma-informed, humble, kind, and competent ways

• Follows HIPAA guidelines and maintains the highest level of confidentiality and privacy at all times when dealing with client information, paying special attention to any additional risks present when using telehealth software and programming

• Works in conjunction with the Executive Director and other managers to meet regulatory requirements related to Compliance, Joint Commission, and Program audits

• Works in conjunction with the Executive Director and other managers to implement and monitor Pathways’ Quality Program

• Manages the medication clinic and reception/front desk for the Summar location

• Manages the HIM department agency-wide

• Oversees the selection and orientation of new staff as applicable, evaluating performance and giving feedback in a manner that reinforces positive performance while correcting problems or deficiencies

• Works in conjunction with the Director of Nursing/Chief Nursing Officer to develop and implement policies and procedures for the Pathways medication agency-wide

• Collaborates effectively with clients, outside agency personnel, family members, and internal agency personnel, including but not limited to supervisors, therapists, physicians, nurse practitioners, nurses, health information management staff, reception and front desk staff, and case managers to ensure continuity of care

• Works in conjunction with the Director of Nursing/Chief Nursing Officer to develop and implement policies and procedures for the Pathways medication agency-wide

• Chairs the effective operation of the Quality, Joint Commission, and Policy & Procedures Committees

• Works in conjunction with the Director of Nursing/Chief Nursing Officer to develop and implement policies and procedures for the Pathways medication agency-wide

• Effectively uses current available data to monitor current and plan and implement new programs, processes, and services in conjunction with administration and other programs affected

• Displays evidence of the value of lifelong learning as related to best practices in client care and program goals, standards, and desired outcomes

• Serves on agency or community councils and teams (or assures the agency is represented) based on agency/community needs and the agency’s priorities.

• Other activities or responsibilities as needed per supervisor or agency

• undefined

  JOB SPECIFICATIONS :
  

  EDUCATION:

  • Must have a Master's Degree and at least 2 years of experience
    

  LICENSURE, REGISTRATION, CERTIFICATION:

  • Must have a valid driver’s license and the ability to be granted driving privileges for company vehicles by West Tennessee Healthcare Risk Management
    

  EXPERIENCE:

  • Preferred to have at least two (2) years of experience in the mental health and/or substance use recovery field.
    

  KNOWLEDGE, SKILLS, & ABILITIES:

  • Exhibits proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Exhibits the capacity to learn and utilize electronic medical records and other software programs quickly and effectively
  • Demonstrates professional written, verbal, and nonverbal communication
  • Must possess skills and proficiencies in the principles, concepts, and techniques of the management profession
  • Demonstrates the ability to set priorities for tasks, to work effectively under minimal supervision, is exceptionally organized, described by others as a self-starter, reliable, dependable, and motivated
  • Demonstrates willingness to adapt to new technologies, processes, and systems
  • Demonstrates an understanding of adverse childhood experiences (ACEs), their potential effect on the health and well-being of individuals, and utilizes best practices to support the agency’s efforts in offering trauma-sensitive and trauma-informed care
    

  INTERPERSONAL REQUIREMENTS:

  • Demonstrates leadership and supervisory abilities
  • Demonstrates the ability to communicate effectively and build rapport with clients and family members, as well as all levels and facets of agency personnel, community organizations, governing bodies, funding sources, and other regulatory bodies
  • Contributes to a positive work environment and the overall team effort of Pathways and West Tennessee Healthcare
  • Flexible and innovative, exhibiting the initiative to function with limited supervision
  • Addresses interpersonal conflict concerning colleagues or supervisors with humility, respect, and frankness, following the chain of command when needed to resolve issues effectively and timely
  • Ability to work well under pressure
    

  DIRECTION/SUPERVISION REQUIREMENTS:

  • Direct and monitor the performance of staff in the HIM, Medication Clinic–Summar Office, and Front Desk & Reception staff–Summar Office.

• undefined

  PHYSICAL DEMANDS:

  • Able to perform various physical demands of the job that include but are not limited to prolonged standing, sitting, typing, walking, driving, climbing stairs, lifting/carrying objects, etc.
    

  ENVIRONMENTAL CONDITIONS:

  • Standard office conditions as well as being prepared to work in the community in various weather conditions and travel throughout West Tennessee as needed to other agency locations or partner locations
  • May have daily interactions with clients, some of whom have severe mental illness, who are seriously emotionally disturbed or chemically dependent who, due to their impairments, may be at high risk for labile, volatile or unpredictable behavior
    

  OTHER JOB REQUIREMENTS:

  • Understands client dignity, safety, and satisfaction are a top priority and is flexible and accommodating to meet the client’s needs and protect client’s dignity
  • Understands and adheres to West Tennessee Healthcare’s compliance standards as they appear in the Compliance Policy, Code of Conduct, and Conflict of Interest Policy
  • Assumes responsibility for ensuring continued professional growth as well as personal physical and mental health
  • The employee is expected to adhere to all WTH policies and procedures and all Pathways policies and procedures
    

  PROTECTED HEALTHCARE INFORMATION:

  Minimum Necessary Requirement: This position has access to protected health information as defined in the category in Pathways Policy 601.52. The Employee will maintain confidentiality of protected health information and only access the minimum amount of protected health information necessary to perform job responsibilities.
  

  DISCLAIMER:

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees are required to perform duties outside of their normal responsibilities as required or directed.
  

  REVIEWED AND APPROVED BY: Pam Henson DATE:
  

  DEPARTMENT DIRECTOR: Pam Henson DATE:
  

  HUMAN RESOURCES: DATE:
  

  EMPLOYEE SIGNATURE: _______________________ DATE: __________
  

  EMPLOYEE ID: ____________
  

  HR use only

  Effective Date:
  

  Review Date:
  

  Revised Date:
  

  FLSA Status:

  Non-Exempt Exempt
  

NONDISCRIMINATION NOTICE STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.