West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

What you can expect as a Credit Collections Specialist at West Star:

The Credit Collections Specialist is responsible for managing customer credit accounts, monitoring receivables, and ensuring timely collection of outstanding balances. This role involves evaluating credit applications, maintaining accurate records, and working closely with customers to resolve past-due accounts. The ideal candidate will have strong organizational and communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

You will be ESSENTIAL to many FUNCTIONS including:

• Maintain accounts receivable records and ensure aging reports and details are accurate and up to date.
• Monitor and collect accounts receivable by contacting customers via phone and email.
• Communicate A/R discrepancies to management and recommend collection strategies.
• Evaluate customer accounts, establish payment plans, and maintain proper follow-up.
• Recommend accounts for escalation to outside collection agencies or legal action when necessary.
• Prepare letters for delinquent accounts requiring special handling.
• Periodically review troublesome accounts with Manager of Credit and Collections to assess collectability and potential for write-off
• Review customer credit applications and maintain compliance with credit policies.
• Participate in periodic AR meetings and provide status updates.
• Collaborate with billing and operations teams to resolve disputes and ensure timely invoicing.
• Assist with audit tasks and process improvements as needed.
• Perform other job-related duties as assigned.

Qualifications:

What you’ll need to bring with you:

Minimum Qualifications

• High school diploma or equivalent; Associate’s degree preferred.
• Prior experience in accounts receivable and commercial collections.
• Knowledge of credit law and accounting principles.
• Proficiency in Microsoft Office; experience with Microsoft Dynamics GP (Great Plains) preferred.
• Strong decision-making and problem-solving skills.
• Ability to work independently and maintain confidentiality.
• Excellent organizational and communication skills.

Preferred Qualifications

• Bachelor’s degree in Accounting, Finance, or related field.
• 5 years of experience in high-volume AR and collections.
• Negotiation experience and familiarity with aviation industry practices.

Physical and Mental Requirements

• Ability to sit at a desk and use a computer for extended periods.
• Lift up to 10 lbs occasionally.
• Strong ability to prioritize workload and work under pressure.