What are the responsibilities and job description for the Service Manager position at WEST SIDE TRACTOR SALES?
Join Our Team at West Side Tractor Sales!
Position: Service Manager
Department: Service
Reports To: Regional Product Support Manager
Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service.
Why West Side Tractor Sales?
- Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (Link to benefits overview).
- Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
- A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.
What You’ll Do:
- Optimize Service Operations: Develop, implement, enforce, and monitor service department processes that drive efficiency, profitability, and customer satisfaction.
- Manage to Goals: Lead the department to meet annual performance goals and operate within budget.
- Build Customer Relationships: Grow business through promotions, customer visits, and networking with new and existing customers.
- Warranty & PIP Management: Submit all warranty and Product Improvement Program (PIP) claims accurately and on time for maximum credit.
- Lead the Team: Assign jobs and work areas based on technician skillsets and ensure a productive and balanced workflow.
- Review & Approve Work Orders: Ensure all work orders are accurate, complete, and ready for timely customer billing.
- Maintain Equipment & Tools: Ensure all department vehicles, tools, and equipment are in safe working order.
- Develop Top Talent: Oversee recruiting, staffing, employee development, and performance management of the team.
What We’re Looking For:
- Experience: 5 years as a technician in a service department; previous shop foreman or management experience strongly preferred. Technical school certificate or equivalent hands-on experience.
- Mechanical Knowledge: Solid understanding of parts, equipment, and machinery
- Leadership Skills: Strong ability to lead, coach, and manage a team.
- Customer-Focused: Excellent customer service and selling skills; able to handle objections professionally.
- Business Acumen: Familiar with basic financial principles related to service operations and able to analyze internal reports.
- Tech Skills: Proficient with computers, data entry, internet tools, and Microsoft Office programs.
- Flexible Availability: Willing and able to work extended hours as needed
Physical Requirements:
- Able to lift up to 50 lbs and perform physical tasks like bending, climbing, and kneeling.
- Comfortable working in loud, busy environments around moving machinery.
Ready to Join Us?
Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!