Heavy Equipment Technical Support

Join Our Team at West Side Tractor Sales!
Position: Heavy Equipment Technical Support (Technical Communicator)
Department: Product Support
Reports To: VP, Product Support

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service.

Ready to take your heavy equipment expertise to the next level? West Side Tractor Sales is seeking a skilled applicant to serve as the technical liaison between dealership teams, customers, and John Deere engineering support. This role is perfect for someone who enjoys advanced diagnostics, problem-solving, training, and supporting equipment performance across earthmoving, mining, power systems, and compact construction equipment.

Why West Side Tractor Sales?

• Competitive Pay: Earn $60,000 - $80,000 (depending on your experience). Compensation will be based on heavy equipment and dealership experience.
• Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (Link to benefits overview).
• Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
• A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction.

What You’ll Do:

• Technical Support: Provide advanced support for dealership service departments and customers.
• Diagnostics & Troubleshooting: Resolve complex equipment and product issues using technical expertise and engineering resources.
• Dealer & Manufacturer Communication: Serve as the liaison between dealership teams, John Deere engineering, and DTAC.
• Technical Reporting: Prepare failure analyses, technical reports, and service communications.
• Issue Tracking & Documentation: Monitor and report recurring product concerns. 
• Warranty & Product Support: Assist with warranty decisions and product support recommendations.
• Product Improvement Initiatives: Investigate equipment incidents and support ongoing product improvements.
• Training: Conduct in-house John Deere product training to technicians.

What We’re Looking For:

• Education: Technical school certificate or equivalent work experience.
• Experience: 5 years of heavy equipment technician experience required.
• Training: John Deere Capstone or equivalent product training preferred.
• Mechanical Aptitude: Strong understanding of heavy equipment systems with advanced diagnostic and troubleshooting skills.
• People Skills: Friendly, professional, and an excellent communicator.
• Tech Skills: Proficient with computers, data entry, internet tools, and Microsoft Office programs.
• Flexible Availability: Willing and able to work extended hours as needed.

Ready to Join Us?
Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!