Multi-site Support - NYC

West Side Federation for Senior and Supportive Housing, Inc.

Job Description:  Multi-Site Support Staff Member

Multi-site Support Staff Members (MSS) are called upon to cover for staff on leave (for example, sick leave or vacation) or in times of specific need (for example, during a special project).  Given the somewhat unpredictable nature of staff leave, an MSSs schedule can be irregular and may involve last-minute requests for coverage. An MSS will typically cover one or more of the following roles within a building or program: Personal Care, Porter/Housekeeping, Food Service, Front Desk.

Under the supervision of the on-site building staff, provide a range of services and supervision to residents of assigned WSFSSH buildings  with the goal of enabling residents to live at their building as safely and independently as possible.  All or some of the following services will be required, depending on the specific site assignment:

• Personal Care:  As assigned or in case of emergency, assure that the personal care and housekeeping needs of residents are met. 
  • Assist residents, as needed, in activities of daily living, including: bathing, dressing, grooming, toileting, walking, eating, personal care
  • Escort residents to medical and other appointments
  • Daily and as often as necessary:  make beds, empty garbage, clean toilet and sink, assure any health or safety issues are immediately addressed (for example:  changing soiled sheets, reporting and following through on any needed emergency repairs)
  • As needed, as directed, or as possible:  do resident personal laundry and linens
• Porter/Housekeeping:  As directed:  assure the cleanliness and safety of the common areas of the building  and  grounds (for example:  sidewalks)
• Food Service:  Assist in the dining room as directed, including plating food, serving food, assisting residents to eat, and helping to clear tables
• Front Desk:  As directed: 
  • monitor residents entering and leaving the building, responding to behaviors which might be dangerous to self or others (for example: if a resident is leaving the building, but appears disoriented and confused, response might include talking with the resident and encouraging him/her to stay in the lobby, notifying social service staff, or even calling 911 depending on the circumstances).
  • perform other “front desk” duties, including, but not limited to:  monitoring persons entering and leaving the building, answering intercoms and telephones, performing safety rounds.
• OTHER
  • Work as a member of a team to establish and maintain high level of care and respect for and communication with residents
  • Work cooperatively with other staff members
  • Share information about resident progress, needs, and problems with other staff in accordance with WSFSSH Confidentiality Policy.
  • Attend training sessions and conferences as required for enhancement of job skills
  • Implement emergency procedures as necessary
  • Submit all required reports in a complete and timely manner
  • Assist with other duties as directed

QUALIFICATIONS:

• Preferred: Minimum of 1 year experience working with dependent persons
• At least 18 years of age.
• Able to work in a multicultural and diverse environment
• Able to perform job responsibilities.

ACKNOWLEDGEMENT

Equal Employment Opportunity (EEO) has been, and will continue to be, a fundamental principal at WSFSSH, where employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.