What are the responsibilities and job description for the Maintenance Coordinator position at West Shore?
Property Management is presently accepting resumes for a full-time Maintenance Coordinator for one of our apartment communities. This is an excellent opportunity to join a growing and dynamic company with a broad future and a promote-from-within company culture.
We are seeking polished, organized and professional team members with strong administrative and communication skills, a working knowledge of maintenance operations, and a commitment to apply their very best in a fast-moving environment that rewards your efforts. Through training, coaching and continued education, we develop our team members to become the best in the industry!
In addition to a competitive hourly salary, we offer a generous commission structure, full medical and dental benefits, paid holidays, vacation time, continued training, advancement opportunities and much more!
General Summary
Under the immediate supervision of the Community Manager, and working closely with the Maintenance Supervisor, the Maintenance Coordinator is responsible for organizing, scheduling and tracking all maintenance activity at an apartment community. This role serves as the central point of communication between residents, the office team, maintenance staff and outside vendors.
Essential Job Duties and Responsibilities
- Receive, enter and prioritize resident work orders through the property management software
- Assign work orders to maintenance technicians based on priority, skill set and workload
- Monitor work order progress and ensure completion within established timeframes
- Review completed work orders for accuracy and close them out in the system, including notes, labor and materials used
- Track and schedule make-readies to ensure units are rent-ready by move-in dates
- Coordinate with the Community Manager and Maintenance Supervisor on projects, priorities and staffing needs
- Communicate with residents regarding work order status, scheduled entries and follow-ups in a professional, customer-focused manner
- Schedule, coordinate and follow up with outside vendors and contractors; obtain quotes and verify work is completed
- Maintain the preventative maintenance calendar and ensure tasks are scheduled and documented
- Manage parts and supply inventory, place orders, and track purchase orders and invoices
- Generate and review reports on work order volume, completion times and open items
- Maintain accurate maintenance records, warranties, equipment logs and compliance documentation
- Route after-hours emergency calls and coordinate on-call response as needed
- Assist with basic maintenance tasks (e.g. minor repairs, light fixtures, filter changes) when needed
- Comply with safety regulations and maintain organized records and work areas
- Complete other tasks as directed and assigned
Qualifications
- Previous experience in property management, maintenance coordination, or a related administrative role preferred
- Strong computer skills, including property management software, Microsoft Office/Google Workspace, and mobile work order apps
- General knowledge of maintenance systems (plumbing, electrical, HVAC, appliances) to accurately triage and assign requests
- Excellent organizational, time management and multitasking skills
- Strong written and verbal communication skills
- Ability to work flexible hours as needed