What are the responsibilities and job description for the Scheduling Coordinator position at West Shore Home?
Position: Permitting Inspection Scheduler
đź“Ť Onsite | Irving, TX
🕒 Monday–Friday | 8:00 AM to 4:30 PM | Full-Time
Looking for a fast-paced opportunity where you can stay organized, help customers, and play an important role in keeping projects moving forward?
West Shore Home is hiring a Permitting Inspection Scheduler to join our team. In this role, you’ll coordinate inspections for customer projects across our locations, working with customers and internal teams to schedule appointments, maintain accurate records, and ensure inspections are completed in accordance with local requirements.
This is a high-volume, detail-oriented role focused on communication, organization, problem-solving, and delivering an exceptional customer experience.
What You’ll Do
At West Shore Home, we’re redefining the home remodeling experience. Since 2006, we’ve built our business around delivering exceptional customer experiences through our own trained employees, proprietary technology, and a commitment to doing things the right way.
With operations across more than 25 states, over 330,000 homeowners served, and more than 68,000 five-star reviews, we’re proud of the reputation we’ve built and the people who make it possible.
When you join West Shore Home, you become part of a growing organization that values innovation, accountability, teamwork, and continuous improvement. We’re committed to helping our employees reach their potential, make a meaningful impact, and grow their careers as we work toward becoming America’s Most Admired Home Remodeling Brand®.
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
đź“Ť Onsite | Irving, TX
🕒 Monday–Friday | 8:00 AM to 4:30 PM | Full-Time
Looking for a fast-paced opportunity where you can stay organized, help customers, and play an important role in keeping projects moving forward?
West Shore Home is hiring a Permitting Inspection Scheduler to join our team. In this role, you’ll coordinate inspections for customer projects across our locations, working with customers and internal teams to schedule appointments, maintain accurate records, and ensure inspections are completed in accordance with local requirements.
This is a high-volume, detail-oriented role focused on communication, organization, problem-solving, and delivering an exceptional customer experience.
What You’ll Do
- Make high-volume inbound and outbound calls to schedule customer inspections
- Communicate with customers through phone calls, emails, and text messages
- Respond to incoming calls and voicemails, directing inquiries as needed
- Review reports to identify jobs ready for inspection and coordinate scheduling
- Accurately document inspection details and updates in our CRM system
- Ensure inspections are completed in accordance with local requirements
- Partner with branch leadership and Customer Service teams to identify jobs ready for inspection
- Provide updates to leadership on inspection status and progress
- Maintain established performance metrics while delivering exceptional customer service
- High school diploma or equivalent required
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and customer service skills
- Ability to handle a high volume of calls while maintaining accuracy and professionalism
- Strong problem-solving skills and a proactive approach to work
- At least 2 years of customer service experience preferred
- Experience with Salesforce and Microsoft Excel preferred
- Competitive hourly compensation
- Medical, Dental, and Vision insurance
- 401(k) with company match
- PTO and paid holidays
- Employee discounts and referral program
- Career growth opportunities
At West Shore Home, we’re redefining the home remodeling experience. Since 2006, we’ve built our business around delivering exceptional customer experiences through our own trained employees, proprietary technology, and a commitment to doing things the right way.
With operations across more than 25 states, over 330,000 homeowners served, and more than 68,000 five-star reviews, we’re proud of the reputation we’ve built and the people who make it possible.
When you join West Shore Home, you become part of a growing organization that values innovation, accountability, teamwork, and continuous improvement. We’re committed to helping our employees reach their potential, make a meaningful impact, and grow their careers as we work toward becoming America’s Most Admired Home Remodeling Brand®.
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.