What are the responsibilities and job description for the Salesforce (Business Systems) Support Specialist position at West Shore Home?
Position: Salesforce (Business Systems) Support Specialist
Location: Mechanicsburg, PA (ONSITE)
Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time)
Who We Are
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Flooring, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Purpose Of Position
As a Salesforce Administrator (Business Systems)- Support Specialist at West Shore Home, you will use your expertise to provide excellent support to the total business enterprise by serving as an internal subject matter expert for Salesforce and other various Information/Technology systems.
Key Role Accountabilities
Benefits
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
Location: Mechanicsburg, PA (ONSITE)
Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time)
Who We Are
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Flooring, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Purpose Of Position
As a Salesforce Administrator (Business Systems)- Support Specialist at West Shore Home, you will use your expertise to provide excellent support to the total business enterprise by serving as an internal subject matter expert for Salesforce and other various Information/Technology systems.
Key Role Accountabilities
- Diagnose and resolve issues within Salesforce, Leap CPQ, Five9, and other company platforms.
- Manage and oversee open tickets in the company Jira Service Desk and communicate updates with team members and internal customers via comments.
- Provide exceptional service by responding to and complete support requests (tickets) in a timely manner as per Service-Level Agreement (2 Hours to First Response/40 Hours to Resolution).
- Manage processes that impact and relate to Salesforce Org, including creating and maintaining fields, views, reports, dashboards, campaigns and other Salesforce objects and functions.
- Proficiency with Salesforce automation tools- specifically updating, debugging, and creating FLOWS.
- Proven knowledge of the standard capabilities of Salesforce including on-going customization/alterations.
- Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level, as well as front line employees with no technical background.
- Strong preference towards an active Salesforce Administrator certification.
Benefits
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) with company match
- HSA plan with company match
- Paid holidays and paid time off (PTO)
- Employee Referral Program
- Employee Discount Program
- Paid training and unlimited professional growth potential
- The approximate pay range for this position is $27-40 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
Salary : $27 - $40