Onboarding Specialist

Position: Onboarding Specialist

Location: Mechanicsburg, PA (ONSITE)

Schedule: Monday-Friday, 8:00AM-4:30PM (Full-Time)

Who We Are

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose Of Position

As an Onboarding Specialist at West Shore Home, you will support the growth of West Shore Home’s Regional and Corporate departments by providing a seamless, supportive, and engaging experience to all potential new hires. They serve as the key point of contact for new hires and business leadership with regards the onboarding process.

Key Role Accountabilities

• Manages the pre-employment compliance process to ensure timely and accurate delivery of all required screening and documentation, in alignment with regulatory standards and company policies.
• Demonstrates the ability to proficiently learn and utilize HRIS system to affirm all new employees meet West Shore Home hiring standards.
• Establishes initial contact with candidates following the acceptance of their offer, welcoming them and clearly outlining the onboarding tasks to ensure they understand the time-sensitive nature and the specific steps required for completion.
• Facilitate resolution of ambiguous or incomplete medical screening outcomes, ensuring results are clearly communicated, properly interpreted, and escalated when necessary to protect business and employee readiness.
• Processes Pre-Adverse Action and Adverse Action letters to inform candidates that they do not meet West Shore Home’s hiring standards based on the results of their background check and/or education and employment history, as outlined in the company’s hiring matrix.
• Coordinates health screening logistics for new hires, ensuring appointments are scheduled promptly and in accordance with Company defined requirements.
• Serves as a consistent point of contact for new hires, providing proactive guidance and support throughout the onboarding process to ensure a smooth and fully compliant Day One experience.
• Maintains effective relationships with external partners, including vendors and clinics, to promptly resolve issues and remove barriers that could delay onboarding timelines.
• Validates completion of all pre-hire requirements with candidates, management, and relevant team members to ensure new hires are fully prepared and cleared to begin employment on their designated start date.
• Communicate any false starts or delayed start dates to all relevant team members to ensure alignment and appropriate adjustments to onboarding plans.
• Maintains regular and punctual in-person attendance in accordance with the ADAAA, FMLA, and applicable federal, state, and local regulations.
  
  

Must-Have Requirements

• Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization. The company does not and will not sponsor employment visas.
• High school diploma or equivalent required.
• High attention to detail.
• Experience with HRIS software preferred.
• Demonstrated ability to work well independently and as part of a team.
  
  

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) and Roth IRA retirement plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential
  
  

Culture And Community

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/communit

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.