What are the responsibilities and job description for the Junior AI Automation Specialist - Crossgate position at West Shore Home?
Position: Junior AI Automation Specialist
Location: Mechanicsburg, PA (ONSITE)
Schedule: Monday-Friday
Who We Are
West Shore Home is growing at an explosive rate. To do so, we must operate at an above average pace to meet our mission of Bringing Happiness to Every Home. We are goal oriented and take extreme ownership of our work. Our vision is to become America’s Most Admired Home Remodeling Brand®. West Shore Home operates at its best when every employee works to achieve their individual potential. To facilitate this, West Shore Home provides the structure and support to challenge you as you grow professionally, provides fair compensation as you progress in your career, and offers tools to achieve personal satisfaction.
Purpose Of Position
The Junior AI Automation Specialist will focus on learning automation, AI tools, and modern integration practices while contributing to systems that reduce manual work, improve workflow reliability, and enhance daily operations. Working under experienced automation and AI leaders, this position will be offered practical, hands-on skill development used across modern digital operations. It’s an ideal opportunity for someone who wants to build impactful systems that meaningfully improve how people work.
Key Role Accountabilities
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
Location: Mechanicsburg, PA (ONSITE)
Schedule: Monday-Friday
Who We Are
West Shore Home is growing at an explosive rate. To do so, we must operate at an above average pace to meet our mission of Bringing Happiness to Every Home. We are goal oriented and take extreme ownership of our work. Our vision is to become America’s Most Admired Home Remodeling Brand®. West Shore Home operates at its best when every employee works to achieve their individual potential. To facilitate this, West Shore Home provides the structure and support to challenge you as you grow professionally, provides fair compensation as you progress in your career, and offers tools to achieve personal satisfaction.
Purpose Of Position
The Junior AI Automation Specialist will focus on learning automation, AI tools, and modern integration practices while contributing to systems that reduce manual work, improve workflow reliability, and enhance daily operations. Working under experienced automation and AI leaders, this position will be offered practical, hands-on skill development used across modern digital operations. It’s an ideal opportunity for someone who wants to build impactful systems that meaningfully improve how people work.
Key Role Accountabilities
- Build and support automations by assisting in designing and implementing workflows in low-code platforms, helping automate manual processes across teams, and maintaining and updating existing automations, forms, and dashboards.
- Connect systems and data by supporting integrations between CRM, operational systems, and analytics tools; working with REST APIs, JSON, and webhooks under guidance; and monitoring workflows to help troubleshoot issues.
- Improve business processes by documenting processes, gathering requirements, identifying opportunities for automation with stakeholders, and supporting the standardization and scaling of workflows.
- Leverage AI tools by assisting in embedding AI/LLM (Large Language Model) capabilities into workflows, experimenting with new AI tools, sharing findings with the team, and helping measure performance and gather user feedback.
- Provide project and operational support by building or enhancing lead-handoff automations; supporting scheduling, routing, or capacity workflows; integrating AI into customer messaging or internal tools; creating or maintaining dashboards for operational insights; and streamlining onboarding, compliance, or payroll workflows to reduce repetitive processes from hours to minutes.
- Bachelor’s degree preferred or 1-2 years relevant work experience.
- Exposure to low-code or no-code platforms (Make/Zapier/n8n, Power Automate, Airtable or similar)
- Basic understanding of APIs, JSON, and how systems connect.
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) plans with company match
- HSA plan with company match
- Paid holidays and paid time off (PTO)
- Employee Referral Program
- Employee Discount Program
- Paid training and unlimited professional growth potential
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.