What are the responsibilities and job description for the Customer Service Specialist position at West Shore Home?
We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
As our nationwide growth accelerates, our Customer Service team in Winston-Salem/Greensboro plays a key role in driving forward our mission of Bringing Happiness to Every Home® by delivering a five-star experience for our customers who require a post-installation service.
As a Division Customer Service Specialist at West Shore Home®, you will contribute to this mission by ensuring that each interaction with our customers exceeds expectations. You will report directly to the Division Customer Service Manager and work closely with our Division Operations Department, as well.
Why Work at West Shore Home?
We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
What You’ll Contribute
In this role, you can expect to:
At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:
We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us.
We’ve got you covered with:
We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
As our nationwide growth accelerates, our Customer Service team in Winston-Salem/Greensboro plays a key role in driving forward our mission of Bringing Happiness to Every Home® by delivering a five-star experience for our customers who require a post-installation service.
As a Division Customer Service Specialist at West Shore Home®, you will contribute to this mission by ensuring that each interaction with our customers exceeds expectations. You will report directly to the Division Customer Service Manager and work closely with our Division Operations Department, as well.
Why Work at West Shore Home?
We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
What You’ll Contribute
In this role, you can expect to:
- Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base
- Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.
- Use product knowledge to resolve issues through questioning and trouble-shooting techniques over the phone
- Report customer escalations/emergencies directly to the General Manager, Operations Manager and Division Customer Service Manager.
- Order necessary parts through manufacturers and scheduling service visits when needed
- Keep customers apprised of any service-related schedule changes.
- Provide a 5-star customer service experience to all customers regarding post-installation services.
At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We’ll provide you with the training and tools to set you up for success, and we hope that you’ll bring:
- A passion for building relationships
- A desire to work independently, efficiently, and with high accountability
- A proven track record of success in customer service that exceeds expectations
We believe that when employees know they are valued and safe, they’ll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us.
We’ve got you covered with:
- Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
- 401K retirement plan with company match
- Paid holidays and paid time off (PTO)
- Continued training & leadership development opportunities
- Unlimited professional and personal growth potential
- Schedule: Non-exempt role with standard hours Monday-Friday, 9:00am to 5:30pm
- Location: Greensboro, NC
- Seniority Level: Entry-level
We are on a mission to do something that has never been done before – to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation’s top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
