What are the responsibilities and job description for the Scheduling Manager position at West Shore Home Recruiting?
Position: Revenue Efficiency Manager
Location: Mechanicsburg, PA (ONSITE)
Schedule: Monday-Friday 8:00am - 5:00pm
Who We Are:
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Job Summary:
As a Revenue Efficiency Manager at West Shore Home, you will be responsible for overseeing the install and pre-install appointment calendar for each region, ensuring the team is maximizing headcount and meeting revenue targets for branches and the region, while also ensuring the team is hitting daily and individual KPI’s.
Key Role Accountabilities:
- Owning daily communication with regional leadership, ensuring all appointments properly resulted and notated, high priority items are addressed, the past and upcoming pre-install and install schedules are reviewed, and act cycles are provided.
- Analyze and audit scheduling data and trends to identify revenue opportunities, minimize inefficiencies, and drive financial performance.
- Responsible for auditing customer interactions to ensure the best possible customer experience and coach Revenue Efficiency Coordinators as necessary.
- Responsible for training and inductions of new employees in accordance with department procedures/guidelines.
- Publish weekly and monthly recap branch reports covering revenue efficiency based on monthly and quarterly targets by branch and region.
Must-Have Requirements:
- High school diploma or equivalent required.
- Two years of Customer Service experience preferred.
- Experience and understanding of navigating all Microsoft Office products including Outlook, Word, Excel, and PowerPoint.
Benefits:
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) and Roth IRA retirement plans with company match
- HSA plan with company match
- Paid holidays and paid time off (PTO)
- Employee Referral Program
- Employee Discount Program
- Paid training and unlimited professional growth potential
Culture and Community:
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
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