EMS Supervisor

The EMS Supervisor is responsible for the day-to-day operational supervision of West River Ambulance Service (WRAS). The position supports the EMS Manager by overseeing staffing, scheduling, ambulance readiness, documentation compliance, personnel concerns, required operational checks, and routine departmental operations. The EMS Supervisor may also provide direct patient care within their authorized scope of practice as operational needs require.

Essential Duties

• Serve as the first-line supervisor for EMS personnel
• Manage routine staffing, scheduling, call-outs, shift coverage, and daily operational issues
• Ensures ambulances, equipment, medications, and supplies remain operationally ready
• Ensure required daily and monthly vehicle, equipment, supply, medication, and station checks are completed and report deficiencies or concerns to the EMS Manager
• Maintain an ongoing shift report documenting significant staffing, operations, equipment, vehicle, clinical, and personnel issues and submit the report to the EMS Manager weekly
• Monitor completion and quality of patient care documentation
• Address routine employee performance and escalate significant issues to the EMS Manager
• Assist with orientation, training, competency development, and employee evaluations
• Support continuous quality improvement and compliance with EMS protocols, policies, and regulatory requirements
• Coordinate routine vehicle, equipment, supply, and maintenance concerns
• Assist with mutual aid, ALS intercepts, transfers, and significant EMS incidents
• Participate in recruitment and retention efforts
• Maintain communication with the EMS Manager regarding significant staffing, clinical, safety, or operational concerns
• Assume delegated operational responsibilities in the absence of the EMS Manager
• Other duties as assigned by the EMS Manager

Minimum Qualifications

• Current North Dakota EMT license or higher
• Current BLS certification
• Valid driver's license
• Minimum three years of EMS experience
• Demonstrated leadership ability
• Strong communication, organizational, and problem-solving skills
• Ability to use electronic patient care reporting and scheduling systems

Preferred Qualifications

• Current North Dakota Paramedic license or ability to obtain
• Current ACLS and PALS certifications
• Previous EMS supervisory or field training officer experience
• Five or more years of EMS experience
• Experience in rural or hospital-based EMS
• AHA instructor credentials
• FEMA ICS-100, ICS-200, IS-700, and IS-800