What are the responsibilities and job description for the Front Desk Receptionist position at West Point Physical Therapy Center?
We are looking for a pleasant and presentable Front Desk Receptionist to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with patient concerns and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
- Greet and welcome patients.
- Answer phones and schedule patients accordingly.
- Check medical insurance benefits and eligibility from multiple carriers.
- Answer questions and address patient concerns.
- Receive, sort and file incoming faxes.
- Keep updated records and files.
- Insurance authorization requests.
- Take up other duties as assigned.
Requirements
- Bilingual English - Spanish.
- Proven experience as front desk representative, agent or relevant position.
- Strong communication and people skills.
- Good organizational and multi-tasking abilities.
- Problem-solving skills.
- Must have experience in a fast-paced environment, with a excellent time management skills.
- Customer service orientation.
- High School diploma; additional qualifications will be a plus.
- Knowledge of health insurance benefits, a plus.
- Basic understanding of computer skills and MS Excel.
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: In person
Salary : $17 - $19