Server/Drive Thru

Position: Server

Reports To: Shift Leader / Assistant Manager / General Manager

Position Summary: Creates a remarkable experience for all guests by delivering service and quality food to all guests following standards.

Essential Job Functions:

• Greets guests as they enter and thanks and ensures satisfaction of guests as they exit.
• Suggestively sells and answers questions regarding food, beverages and service.
• Assists guests in their basic needs, such as with highchairs, drink refills, etc.
• Works as a team member with other servers to help ensure guests not in their section are also taken care of.
• Writes down all guest orders and special requests without error. Inputs all orders accurately into computer system.
• Assists by running food orders to the dining room, bussing tables, etc.
• Observes guests and responds to additional requests, follows-up to ensure food is of the best quality.
• Prepares and delivers non-alcoholic beverages, silverware, food and desserts.
• Ensures all items are rung on guest’s check.
• Completes running side duties throughout shift and completes server outwork duties at end of shift.
• Cashes out all guest transactions and is responsible for their sales revenue throughout shift.

Other Functions:

• Participates in all required training programs, marketing programs and new store openings.
• Resolves all guest concerns / complaints in a prompt and professional manner according to standards and policies.
• Performs any and all other tasks as assigned by General Manager, Assistant Manager or Shift Leader.

Minimum Requirements:

• Minimum of 16 years old.
• Customer service oriented; smiles, friendly and hospitality-oriented personality
• Ability to communicate with a diverse staff of co-workers and guest base effectively
• Availability to work all shifts necessary to operate. Hours vary depending upon work efficiencies and other job demands
• Able to work in a fast paced, full-service restaurant
• Must be able to lift up to 25#, memorize table numbers and server’s names.
• Must be able to reach, bend, stoop, lift, carry and wipe.
• Reading and writing skills are required
• Walks and stands during entire shift, cleans and performs side-work functions as assigned by the Manager on duty