What are the responsibilities and job description for the Administrative Assistant / Office Manager position at WEST PENN HEARING AND AUDIOLOGY, INC?
West Penn Hearing Aid Center has proudly served our community for over 25 years, delivering compassionate, high-quality care to help our patients hear their best. We are seeking a professional, organized, and proactive Administrative Assistant / Office Manager to join our team. In this role, you will be the welcoming face of our office, supporting patients, assisting the owner, and ensuring smooth day-to-day operations.
Who We’re Looking For:
We are looking for someone who is friendly, compassionate, and professional. You should enjoy helping people, be highly organized, and able to thrive in a fast-paced environment.
Why Join Us:
- Be part of a team that truly cares about patients and employees.
- Engage in meaningful work that helps people maintain their hearing and quality of life.
- Benefits may include paid time off, health insurance (full-time), and employee discounts.
Key Responsibilities:
- Serve as the welcoming face of the office, greeting patients and ensuring a positive experience.
Check in patients, collect payments, and verify insurance coverage and benefits. Assist patients with insurance-related questions and ensure all claims and financial information are processed accurately.
- Manage phone calls, emails, and online scheduling for both office locations.
- Maintain organized and up-to-date patient files and office records.
- Process sales orders, manage supply requests, and oversee minor hearing aid repairs.
- Support the owner with audiological exams, office organization, and marketing events.
- Coordinate effectively with patients, vendors, and staff to ensure smooth operations.
- Open and close office locations, ensuring the office is secure, organized, and ready for daily activities.
Qualifications:
- Proficient computer skills (Word processing, email, calendars, spreadsheets, presentations, databases).
- Ability to multitask in a fast-paced environment.
- Valid driver’s license and reliable transportation.
- Strong communication skills and a friendly, professional demeanor.
- Strong understanding of medical billing.
Work Hours & Location:
Offices in Lyndora, PA, and Grove City, PA Monday–Friday, 9:00 AM – 4:30 PM
Compensation:
- Salary based on experience.
How to Apply:
Preferred: Email your resume, letter of interest, and one letter of recommendation
to wphear@aol.com . Alternative: Fax to 724-282-3796 or call 724-282-3250
Join our team and help us continue our mission of exceptional care and service!
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $15 - $25