What are the responsibilities and job description for the Tier 1 Regional Field Operations Technician - Nort East (Harrisburg, PA) position at West Networks?
This is a remote position.
West Networks, a leading managed network infrastructure services provider based in Gainesville, Florida, is proud to announce the expansion of its Nationwide Field Services Division. This strategic move supports the growing demand for next-business-day on-site installation and support across the United States, driven by our enterprise, healthcare, and retail clients, and the rapid adoption of our Retail SpeedFusion Kits.Nationwide Hiring Initiative
We are actively seeking Field Operations Technicians to join our expanding team. This is a Tier 1 position focused on remote hands, field installation, and basic technical support.
Job Description
- Position Title: Field Operations Technician (Tier 1)
- Salary Range: $45,000 – $55,000 per year
- Work Location: Work from home or from a regional office
- Reporting To: Field Operations Manager
- Coverage Zones:
- North Central (Indiana Area)
- South Central (Dallas Area)
- Northeast (Harrisburg Area)
- Southeast (Gainesville Area)
- West (Sacramento or Pheonix)
We are hiring a limited number of technicians per region, based on demand. Some regions will have more openings than others.
Requirements
Role Expectations
- Provide Tier 1 phone support and remote triage from home
- Deliver same-day or next-business-day on-site support across your assigned region during mass rollout periods
- Be physically fit and capable of driving long distances and performing hands-on installations
- Enjoy driving, working with customers, and solving problems in the field
- Maintain a positive, professional, and presentable demeanor always
- Able to crimp cables, patch into networks, run clean and tidy Ethernet wiring, and leave every job site better than you found it
- Willing to learn and grow with our team and technology stack
- Collaborate with our Tier 2 and Tier 3 teams based in Florida to support healthcare, retail, and enterprise clients
Benefits
Benefits Package
- Health Insurance
- Dental & Vision Insurance
- Company Cell Phone
- Company Laptop
- Company Vehicle (subject to approval based on region and role)
- Profit-Sharing Bonuses (eligible after 6 months of employment)
Salary : $45,000 - $55,000
