Program Manager - Supported Employment

JOB SUMMARY:

Responsible for all aspects of Supported Employment Program including staff, client employment plans, contractual obligations, relationships with Vocational Rehabilitation, Developmental Disabilities program, employers, billing of services, and the condition of the work site. Coordinates job opportunities for individuals with vocational needs based on established employment plans, aids with interviewing process, on-the-job training, and all matters relating to obtaining and retention of employment. Performs contract preparation, reviews and verifies contract determining that agency follows all vocational contractual obligations. Supervises all Supported Employment staff including new hire paperwork, training of staff, scheduling and assigning of work, monitoring and evaluating of performances, and conducting corrective action when necessary. Serves as a role model for staff, ensures compliance with the organization’s policies, procedures, and contractual obligations for the program. Acts as a liaison for the client, service provider, and employer which may include advocacy, disability awareness, job adaptations, social support, and problem-solving.

REPORTING RELATIONSHIP:

The Program Manager is directly responsible to the Business Director and will have a close working relationship with all West Mont staff.

Essential Functions:

Program Oversight, Support, Quality Assurance and Program Development 65%

· Observes, reports, and documents client daily activities, behaviors and vocational progress.

· Participates in the development, implementation, and reporting of annual and special Personal Support Plans (PSP), completion of assessments, skill training strategies, behavior support, protocols and actions for clients.

· Supervises all staff in their assigned program including new hire paperwork, training, development, assigning of work, monitoring, and evaluating their work performance, and conducting corrective action in coordination with the Human Resource Department when necessary.

· Performs oversight of state janitorial crew to assure contract and budget compliance.

· Ensure compliance with licensing and all regulatory oversites; this includes Federal, State, and Local statutes and regulations as well as contract agreements.

· Meets with new clients during the deciding process, once West Mont is established as the provider of choice, completes intakes for new clients into the Supported Employment Program.

· Knowledge of Montana Labor Laws

· Ensure timely completion and submission of required reports and follow up information.

· Review purchases for areas of supervision.

· Provides direct client support as needed.

· Coordinate and assist with the entrance and exit of clients in areas of supervision, this includes the transition of clients from current West Mont residential or vocational site to alternate location in the West Mont organization.

· Assists the Business Director in compliance with licensing and all regulatory oversites; this includes Federal, State, and Local statutes and regulations.

· Provide recommendations and facilitate client movement as needed.

· Provide feedback to Business Director for areas of improvement or modification in assigned area.

· Develop schedules to maximize all possible revenue income and maintain appropriate staff coverage in all assigned areas as well as providing support to other areas as available.

· Ensure compliance with West Mont policies and procedures.

· In conjunction with Business Director and the Human Resource Department, ensure the disciplinary process is handled professionally and in a timely fashion.

· Maintains all program policies to make sure we follow health and safety regulations as well as Administrative Rule.

· Works directly with employers to develop job opportunities for Clientele, educating employers on programs, and sets up potential work experiences.

Training 15%

· Conduct area specific training on a regular basis for West Mont as the subject matter expert.

· Report monthly on-site training to the Training and Quality Assurance Coordinator.

· Arrange for staff to attend all training as assigned.

Budgetary oversite of Supportive Employment 10%

· Maintain fiscal responsibilities established by Business and Residential Directors; this includes but is not limited to, staffing levels in collaboration with client vocational plans.

· Recommends changes to client vocational plans as client services or needs change.

· Recommends changes to client support hours depending on level of job coaching needs.

· Perform billing of services to include the review narrative within guidelines regarding agency contractual obligations, calculate hours per client, reconcile and apply payments for Voc. Rehab and EE services, and calculate and submit mileage reports.

Investigation/Incident Management 5%

· Ensures all incidents are reported to the designated persons in the defined time frames.

Duties as Assigned 5%

· Perform duties and manage special projects and/or assignments designated by the West Mont Business Director.

· Attend all Business meeting as assigned by the Business Director.

MAJOR DUTIES AND RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING:

a. Support the West Mont Mission, Vision and Core Values.

b. Perform staff supervision including, recruitment, interview, training, evaluating and performing disciplinary actions as necessary, inform and provide input to the Business Director for review as needed.

c. Provide oversite ensure the completion of all recommendations resulting from review of incidents and/or investigations.

d. Reviews and approves program purchase requests under the designated dollar amount. Submits maintenance, repair orders and other purchases to the Business Director.

e. Ensures active efforts are made to reach development goals for their assigned area(s). Recommend changes to goals as necessitated by the agency, community, or client needs. Perform periodic performance evaluations as necessary.

f. Complies with all Quality Assurance projects that are developed by the Business team and/or Training and Quality Assurance Coordinator.

g. Reviews schedules as needed to ensure all areas of supervision are maintaining client’s determined vocational needs.

h. Maintains all program policies to make sure we follow health and safety regulations as well as Administrative Rule.

i. Maintain confidentiality of all West Mont transactions.

j. Maintain confidentiality of all pertinent client care information to assure client rights are protected.

k. Perform other related duties and responsibilities that may become necessary or as directed.

REQUIRED QUALIFICATIONS:

· Associate degree or equivalent experience in Human Services, Teaching or Education, behavioral sciences, or other related degrees. Two years of experience can substitute for desired course work.

· Satisfactory completion of three-year’s experience as a Job Coach, teaching, or equivalent.

· Two year of Management experience required.

· Other combinations of education and experience will be considered case by case

· Possess a valid driver’s license and be insurable.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· Thorough knowledge of the disabilities and Vocational Rehabilitation Programs in Montana. This includes Administrative rule and changes in policy due to legislation.

· Strong mentoring, coaching experience to a team with diverse levels of expertise.

· Must be able to operate general office equipment independently.

· Demonstratable analytical thinking & business insight.

· Ability to read and correctly apply written instructions. Must be able to communicate clearly and effectively verbally and in writing.

· Attention to details required for proper processing of job functions. Flexibility required to prioritize multiple tasks and follow through to completion in a busy environment. Works with repeated interruptions.

· Must have strong work ethic and be detail oriented, professional attitude, and reliable.

· Ability to work independently and with a team in a fast paced and high-volume environment with emphasis on accuracy and timeliness.

· Basic computer skills including the ability to utilize current word processing and spreadsheet software.

WORK ENVIRONMENT AND PHYSICAL EFFORT:

· The noise level in the work environment is usually moderate but may be high at time.

· Requires full range of body motion, including handling and maneuvering clients, moving them horizontally on even or uneven terrain, or moving from lower to higher positions and vice versa to physically lift, and assist clients in and out of vehicles, chairs, buildings etc., responding to aggressive or seizure behavior, protecting the client from injury to self or others by quick response.

· Requires frequent standing, bending, sitting, and walking, both individually, and providing similar directions to clients who may be willing or unwilling to comply.

· Frequently lifts and carries items from normal household supply weight (10-50 pounds) to full control of another individual weighing over 100 pounds.

· May be in occasional contact with bodily fluids and frequent contact with hazardous chemicals, unpleasant environments, odors, or tasks and may be exposed to infectious illnesses. Requires use of universal precautions.

· Requires normal range of vision and hearing with or without correction to respond to non-verbal behaviors expressed by clients.

· Occasional exposure to outside elements (heat, cold, humidity, etc.) while traveling to and from work locations and while accompanying clients.

· May be subjected to frequent interruptions.

· May be subjected to hostile and emotionally upset clients and personnel.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Pay: $23.50 - $25.75 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $24 - $26