Communications and Office Manager

Job Title: Communications and Office Manager

Location: Muskegon, Michigan

Employment Type: Full-Time/Salaries/Exempt

About Us:

The West Michigan Shoreline Regional Development Commission (WMSRDC) is a federal and state designated regional planning and development agency serving 120 local governments in Lake, Mason, Muskegon, Newaygo, and Oceana Counties.

We are seeking a skilled and strategic Communications and Office Manager to lead and implement the organization’s communications, marketing, and public engagement efforts. This position plays a key role in translating complex community planning, economic development, and regional initiatives into clear, compelling messaging for a wide range of audiences, including local governments, partner organizations, funders, and the general public. The Communications Manager will execute communications strategies that strengthen the Commission’s visibility, support grant-funded initiatives, and enhance stakeholder engagement across the region as well as provide general office management support.

Key Responsibilities

Strategic Communications

• Implement a newly developed comprehensive communications strategy aligned with the Commission’s mission, strategic plan, and program goals
• Ensure consistent messaging, branding, and tone across all internal and external communications
• Serve as an advisor on communications strategy, messaging, and public engagement

Content Development & Management

• Write, edit, and produce high-quality content including reports, newsletters, press releases, website content, social media posts, fact sheets, and grant-related communications
• Translate technical planning and economic development concepts into accessible, audience-friendly language
• Manage editorial calendars and ensure timely delivery of communications materials
• Proofread and edit organizational materials, including planning documents, reports to grantors, and grant applications

Digital & Media Communications

• Manage and update the Commission’s newly redesigned website
• Oversee social media accounts and digital campaigns to increase visibility and engagement
• Coordinate media relations, including press outreach, media inquiries, and interview preparation

Stakeholder & Community Engagement

• Support outreach efforts for regional initiatives, public meetings, workshops, and events
• Develop communications materials for public engagement and community education
• Coordinate with member governments, partner organizations, and committees to support collaborative messaging

Brand & Design Oversight

• Maintain brand standards and visual identity across all materials
• Coordinate with designers, consultants, or vendors as needed for print and digital materials

Administrative & Reporting

• Track communications metrics and evaluate effectiveness of outreach efforts
• Maintain communications-related databases and distribution lists
• Assist with grant reporting and compliance-related communications as required
• Maintain Constant Contact database

Office Management

• Oversee daily office operations to maintain an efficient, organized, and professional workplace
• Manage office supplies, equipment, vendors, and general operational needs
• Provide comprehensive Board of Directors support, including:
• Preparing and distributing meeting packets
• Scheduling meetings and responding to inquiries
• Attending board meetings and supporting meeting logistics
• Recording and transcribing board minutes
• Provide front desk reception: greet visitors, answer incoming calls, process mail
• Serve as primary point of contact for staff, members, the Board of Directors, and visitors

Qualifications

Required

• Bachelor’s degree in communications, public relations, journalism, marketing, planning, public administration, or a related field
• Minimum of 2 years of professional communications experience
• Excellent writing, editing, and proofreading skills
• Experience managing websites, social media platforms, and digital content
• Strong organizational skills and ability to manage multiple projects and deadlines

Preferred

• Experience working in government, regional planning, economic development, or a nonprofit environment
• Familiarity with public engagement, community outreach, or stakeholder communications
• Graphic design experience and proficiency with tools such as Adobe Creative Suite or Canva
• Experience with email marketing platforms and content management systems

Skills

• Ability to communicate complex information clearly and effectively
• Strong attention to detail and commitment to accuracy
• Collaborative, flexible, and self-directed work style
• Professional judgment and discretion when handling sensitive information

Available Benefits

• Employee and Dependent Health, Dental, and Vision Insurance
• Part-time Remote Working Opportunities
• Paid Time Off and Sick Days
• 12.5 Paid Holidays Per Year
• Dependent Care and Flexible Spending Accounts
• AFLAC Short-Term Disability and other Medical Spending Accounts
• Employee Sponsored Long-Term Disability and Life Insurance
• Defined Benefit Pension
• 457 Retirement Plans