What are the responsibilities and job description for the Used Truck Sales Representative position at West Michigan International?
West Michigan International (WMI) invites you to join our team as a Used Truck Sales Representative. As a locally owned group of companies, we are dedicated to providing exceptional customer service across our five locations in Grand Rapids, Holland, Kalamazoo, Lansing, and Muskegon. We offer a comprehensive truck dealership experience, including sales, leasing/rental, financing, service, parts, and body shops. Our extensive inventory of all makes used trucks and commitment to long-term job security and growth opportunities for our employees set us apart in the industry.
Responsibilities
- Prospect for customers in a designated territory or account list daily by phone
- Respond promptly to customer inquiries and leads with effective written and verbal communication
- Promote current inventory and support the appraisal process
- Prepare quotes and proposals, prep vehicle test drives, communicate finance and warranty options while delivering excellent customer service and after-sales support
- Communicate full complement of company capabilities (new/used truck/trailer sales/leasing, OEM new/used/refurbished parts sales, light/heavy duty towing, mobile service, paint shop, body shop, frame alignment/straightening, detail shop…) across all brands (WMI, K&R, WMM, MTP)
- Maintain a comprehensive customer and prospect database in company CRM system
- Achieve or exceed truck sales revenue and non-revenue based goals
- Attend training to continuously increase knowledge of truck and equipment specifications and updates
- Lead lot maintenance activities (start truck inventory, cycle truck inventory, …) on a weekly basis while communicating individual vehicle concerns to manager and service team
- Document specifications of incoming inventory to properly market on internal and external sites
- Maintain current photos of lot inventory to properly market on internal and external sites
- Performing other duties as assigned
Qualifications
- A confident, positive attitude with a customer-focused approach
- Prior sales/mechanic experience or equivalent medium and heavy-duty truck industry experience
- Proficiency with MS Office products and web-based applications
- Detail-oriented
- CDL preferred, or motivation to obtain
Benefits
- Medical and Dental, Vision
- 401K Plan
- Paid time off (PTO)
- Sick time
- Growth opportunities
- Paid Training
- Family owned and operated
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
