Bilingual Housing Case Manager

About WMCS

For more than 40 years, West Marin Community Services (WMCS) has provided critical support in many forms – supplying food, clothing, household items, childcare, and much more to those in need. Our mission is to support programs and services that ensure the well-being of individuals and families in West Marin. Self-sufficiency, human dignity, social justice, and comunidad are the values that guide our efforts.

Position Overview

WMCS seeks a mission-driven Case Manager to create, implement, and deliver housing-focused services to households who are at imminent risk of losing their homes over the next year due to substandard housing conditions at Martinelli Ranch and the planned ranch closures on Point Reyes National Seashore (PRNS). West Marin is an area experiencing a rapid change from an agricultural to a tourism-based economy, where extreme income and racial inequalities are not only long standing, but also as exacerbated by this rapid shift. The Bilingual Housing Case Manager is required to engage in close collaboration with Community Land Trust of West Marin (CLAM), Marin County Health and Human Services, and other agencies. This position reports to the Director of Programs and is responsible for providing case management to families from the impacted households of PRNS and Martinelli Ranch. Internal and external collaboration is essential to ensure that program participants are connected with all available resources with a focus on stable housing and positive health outcomes.

Pay: $33 - $34 per hour, depending on experience

Job Type: in-person and offsite, hourly, non-exempt

Schedule: 30 hours per week, roughly between 9am – 5pm with availability on evenings and occasionally weekends Ideal

Start Date: As soon as possible

Location: Office is in Point Reyes Station, CA. Off-site work activities will take place in and around Point Reyes Station in West Marin.

Benefits: 10 days paid vacation per year, 10 days of sick leave per year, 2 Personal Days (Floating Holidays) per calendar year (one every 6 months), 7 paid holidays per year, and employer paid health insurance, enrollment in CalSavers retirement program

Application: Send resume and cover letter to hiring@westmarincs.org

Primary Responsibilities

• Design and implement needs assessment of residents in impacted households on PRNS and Martinelli Ranch. Follow up with clear, documented action plans for each.
• Provide individualized case management to assist residents in their transition to interim housing, including support with documentation and relocation into new housing units.
• Identify and secure available resources to assist with subsidizing rent.
• Connect residents with support resources such as food assistance, emergency financial assistance, mental health care, job training and workforce development programs, legal aid and healthcare access. Support services will be flexible and offered based upon the needs of the residents.
• Collaborate with CLAM and other partners on community events and workshops that promote emergency, interim, and permanent housing.
• Advocate for clients with service providers and local agencies.
• Maintaining accurate and up-to-date case files, including documentation of services provided.
• As needed, helping clients develop life skills, including budgeting, paying bills, and financial planning.
• Other duties as assigned

Qualifications

This is a professional-level position requiring a high level of responsibility, knowledge, and the ability to coordinate and provide services to clients with complex needs with minimal supervision.

Minimum Qualifications

• High-level fluency in English and Spanish, both written and spoken.
• 5 years of cumulative relevant work experience and/or training in the human services field, with a minimum of 3 years of case management or community-based service coordination. Interested candidates should highlight relevant training, certificates and relevant education. Bachelor’s and Associate’s degrees in psychology, social work or other related fields are considered relevant training.
• Ability to work independently with limited direct supervision.
• Strong communication skills, time management, organization, and attention to detail.
• Documentation skills for case management and care planning
• Problem-solving skills: Think critically and clearly about participant situations to set goals and find solutions.
• Experience working with individuals and families who are homeless or in precarious housing situations.
• Knowledge of trauma informed practices, harm reduction, and Housing First models.
• Must demonstrate good judgment and possess conflict resolution skills.
• Proficient in Microsoft Office, including Outlook Email & Calendar, Word, and Excel.
• Valid Class C driver’s license and ability to pass a DMV Motor Vehicle Record (MVR) check; personal vehicle with active automobile insurance for home visits (eligible for mileage reimbursement).
• Criminal record clearance or exemption from California Department of Social Services. All convictions other than minor traffic violations require an exemption, including convictions that have been expunged.

Preferred Qualifications

• Knowledge of Marin County resources and partner agencies.
• Understanding of the specific context of West Marin and its communities.
• Passion for promoting racial, environmental, health, and housing justice.