Golf - Outside Service Staff

• Greet all members and guests in an attentive, warm, friendly, courteous, professional and service oriented manner in accordance with the Club’s policies and procedures.
• Maintain regular, dependable attendance and punctuality.
• Be knowledgeable of and always comply with the Club’s standards, policies and regulations to encourage safe and efficient operations.
• Maintain high standards of professional appearance and grooming, which include wearing proper attire and name tag when working.
• Follow procedures for proper opening and closing of the cart and range operations.
• Load bags from bag storage room onto golf carts and assist members and guests with any clubs or bag.
• Remove bags from golf carts and return bags to assigned rack in bag storage room.
• Maintain cleanliness and organization of bag storage room.
• Transport range balls to each end of range and fills appropriate containers.
• Place range balls at evenly spaced intervals on range in trays or crates, per they day of use.
• Operate range ball picker on range to retrieve balls.
• Wash range balls to maintain cleanliness and usability.
• Clean and wash golf cart before returning to golf shelter and connect charger cable, if applicable.
• Notify Pro Shop of any clubs or items found on the course and will be placed in lost and found.
• Respond promptly to requests from members, guests, and staff in a polite and professional manner.
• Refer all major problems or complaints to a supervisor or manager.
• Clean clubs for members and guests; clean and maintain the club’s rental equipment.
• Provide attentive service, focusing on members’ and guests’ needs.
• Assist in keeping all working areas attractive, neat, and clean.
• Assist golf shop staff in the tournament setup of golf carts and range operations.
• Attend staff meetings.
• Perform other duties as assigned by management.

• Attending High School, High School diploma or GED equivalent.
• Knowledge about the game of golf and its rules.
• Able to operate a golf cart.
• Valid driver’s license required.
• No moving violations or minor incidents within the past three years and no major incidents (e.g., DUI) within the past 5 years.
• Strong communication and interpersonal skills.

• Able to work outside in all weather conditions.
• Able to meet and perform physical requirements and to work effectively in an environment which is typical of this position.
• Frequent lifting, bending, climbing, stooping and pulling.
• Requires ability to lift up to 20 lbs.
• Frequent repetitive motions.
• Continuous walking and standing.
• Able to enter and exit a golf cart.
• Must be able to communicate, convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must maintain composure and objectivity under pressure.
• Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members and their guests.

West Lake Country Club is a welcoming community with a friendly and healthy lifestyle for all ages. We believe in a fun, active, and engaged membership, where everyone comes to play! Come enjoy a beautiful 18-hole golf course, 24/7 state-of-the-art fitness facility, 10 well-maintained tennis courts, 4 pickleball courts, dining, special events, kids’ activities, and more!