What are the responsibilities and job description for the Front Desk Administrator position at West Family Chiropractic?
Company Description West Family Chiropractic is a family-focused practice that provides chiropractic care for individuals of all ages. Led by Dr. West, who has been 26 years in practice. Dr. Beaupre has been part of the team for nearly a decade. The practice uses hands-on chiropractic therapy that is highly effective in addressing musculoskeletal pain. West Family Chiropractic is committed to delivering compassionate, personalized care in a welcoming environment that supports overall wellness for the entire family.
Role Description The Front Desk Administrator is a full-time, on-site position located in Gainesville, FL. This role is responsible for greeting patients, answering phones, scheduling and confirming appointments, and managing patient check-in and check-out processes. Daily tasks include handling patient inquiries, maintaining accurate records, processing payments, and organizing files and documentation. The Front Desk Administrator also manages incoming and outgoing faxes, supports the chiropractic team with administrative assistance, and helps ensure a smooth, professional, and friendly front office experience for every patient.
Qualifications
- Strong receptionist duties skills, including greeting patients, managing appointments, and handling multi-line phone systems.
- Excellent customer service and communication skills to interact effectively with patients, families, and team members.
- Proficiency in administrative assistance tasks such as data entry, record keeping, and basic office coordination.
- Ability to manage fax communications and other office equipment efficiently and accurately.
- Comfort working in a healthcare or wellness setting; prior experience in a medical or chiropractic office is a plus.
- Basic computer literacy, including use of practice management or scheduling software and email.
- Strong attention to detail, reliability, and the ability to multitask in a busy front desk environment.
- High school diploma or equivalent; additional training in office administration or healthcare support is beneficial.