What are the responsibilities and job description for the Optometric Technician/Receptionist position at West Eye Associates?
Job Summary
Join our dynamic healthcare team as an Optometric Technician/Receptionist, where you will be the friendly face and skilled assistant that keeps our clinic running smoothly. This vital role combines direct patient care with front desk responsibilities, ensuring every patient receives exceptional service from check-in to checkout. You will support optometrists by preparing patients for exams, managing medical records, and operating specialized ophthalmic equipment. Your energetic approach and attention to detail will help create a welcoming environment that promotes patient trust and satisfaction. This paid position offers a fantastic opportunity to grow your career in eye care while making a meaningful difference in patients’ lives.
Duties
- Greet patients warmly, verify insurance information, and perform intake procedures efficiently
- Prepare patients for examinations by conducting preliminary tests including visual acuity and refraction assessments
- Operate ophthalmic diagnostic equipment such as OCT, fundus photos, and visual fields
- Maintain clinical confidentiality policies while managing electronic health records (EHR) and medical records accurately
- Support optometrists during exams by applying aseptic techniques and assisting with clinical procedures
- Manage front desk operations including scheduling appointments, answering phone calls, and processing payments using retail math skills
- Ensure compliance with HIPAA regulations to protect patient privacy at all times
- Assist with inventory management of medical supplies and ophthalmic equipment operation training as needed
- Uphold clinic experience standards by delivering excellent customer service in a fast-paced environment
Skills
- Strong knowledge of patient care practices, including direct patient interactions and vital signs measurement
- Familiarity with HIPAA regulations and maintaining strict confidentiality of medical information
- Experience with intake procedures, electronic health record (EHR) management, and medical coding/billing systems such as Epic or EMR platforms
- Proficiency in operating ophthalmic diagnostic tools like OCT, fundus photos, and visual fields
- Understanding of anatomy, physiology related to the eye, and ophthalmology terminology to support clinical workflows
- Ability to perform aseptic techniques during clinical procedures to ensure safety and infection control standards
- Excellent organizational skills for managing medical records, appointment scheduling, and front desk duties
- Retail sales experience combined with retail math skills for processing payments and product recommendations when appropriate
- Knowledge of pediatrics is a plus for supporting young patients during eye exams
- Strong communication skills to effectively interact with patients, team members, and healthcare providers
Join us in delivering top-tier eye care through a vibrant team dedicated to excellence! We value energetic professionals who are eager to learn, compassionate in patient interactions, and committed to maintaining the highest standards of clinical confidentiality. This is more than just a job—it’s an opportunity to grow your career in a supportive environment focused on making a positive impact every day.
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person