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Intervention Specialist

West End Neighborhood House
Wilmington, DE Full Time
POSTED ON 12/21/2025 CLOSED ON 1/15/2026

What are the responsibilities and job description for the Intervention Specialist position at West End Neighborhood House?

Essential Duties and Responsibilities:

  • Assist the Case Manager in providing some case management services to youth
  • Assume active participatory role in the daily activities of youth including education, recreation, rehabilitation, meal, personal hygiene and maintaining living quarters
  • Observe youth’s behavior and adjustment to the program and exchange oral and written reports on those observations
  • Establish and maintain appropriate interpersonal relationships with youth to encourage and assist with their social development
  • Interprets and teaches facility procedures, rules and disciplinary policies to youth
  • Implements facility/campus security procedures including performing unit/room and grounds checks; includes monitoring of high risk youth
  • Assists in handling disturbances along with monitoring who enters and exits the facility
  • Escorts youth to activities and appointments in and outside of the facility and is responsible for their supervision
  • Provides transportation when necessary to support youth in their recreational activities and appointments
  • Must be able to work and thrive in a team environment
  • Deliver services to clients appropriately, ethically, and timely
  • Teaches youth life skills with hands on approach
  • Transports clients to job fairs, college campuses, conferences, and other life skill activities when needed
  • Maintains reporting standards of program, keeps well-documented records, and ensures that all necessary paperwork is organized in files
  • Provide crisis intervention, behavioral health interventions and support services to youth during their time in the program
  • Light house cleaning/maintenance and cleaning may be required
  • Other duties as assigned

Education and/or Experience

  • High School/GED or Bachelor’s degree in Social Work or related Human Service field
  • Must provide transcript and course syllabi when requested
  • A writing sample may be requested
  • Minimum of three (3) years relevant work experience with teenagers and young adults in a social service setting
  • Clinical or therapeutic background is a plus
  • Experience in a residential setting is a plus
  • Case management experience of at least 2 years
  • Thorough understanding of the stages of human development, trauma informed care and mental health

Qualifications

The qualifications and requirements listed below are representative of the knowledge, skills, and/or abilities required at an advanced or superior level of performance.

  • Knowledge, Skills and Abilities
  • Ability to work with individuals from diverse backgrounds,
  • Ability to maintain client confidentiality,
  • Ability to maintain composure under high pressure and/or intense situations,
  • Ability to be genuine, warm, and empathic with client population to build trusting relationships,
  • Skill in engaging and working with groups, community leaders, and other service providers,
  • Skill in helping others sustain effort over time and provide positive reinforcement,
  • Skills in intervening in a crisis and resolving conflict among or between clients,
  • Knowledge of life span development and life skills needed for young adults to become self-sufficient,
  • Knowledge of various mental health diagnosis that may affect our client population such as separation & loss, abandonment, attachment disorders, trauma, depression and anxiety,
  • Knowledge of community resources accessible by our clients,
  • Willingness to work flexible hours,
  • Organizational skills, and
  • Written and oral communication skills.
  • Must not have a criminal background which would cause questions of ability to give constructive guidance to young adults.
  • Must possess a current Delaware driver’s license and reliable transportation.
  • Understands the position may require some physical abilities.
  • Must be able to lift at least 50lbs.
  • Cleaning, moving, and or other duties may be necessary to support the youth through transition.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • Do you have at least 3 years experience working with youth & young adults?
  • Do you at least 3 years working in the mental health field?

Experience:

  • Independent Living/Housing: 3 years (Preferred)

Ability to Commute:

  • Wilmington, DE 19805 (Required)

Work Location: In person

Salary : $19 - $22

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