What are the responsibilities and job description for the Mental health Administrative Coordinator - Billing & Intake position at West End Counseling & Wellness, LLC?
Overview
West End Counseling & Wellness, LLC is a growing outpatient mental health group practice in Allentown, PA seeking a dependable and organized part-time Administrative Coordinator to support our intake, billing, and daily office operations. This position is onsite and plays an important role in helping our practice run smoothly and providing a welcoming, professional experience for clients and clinicians alike. The ideal candidate is detail-oriented, compassionate, organized, comfortable multitasking, and able to adapt to changing daily priorities in a busy office environment.
Responsibilities
- Serve as a primary point of contact for new and existing clients by phone, email and in person
- Assist with intake coordination, appointment scheduling, and client communication
- Verify insurance benefits and assist with billing-related administrative taks
- Collect and organize intake forms, insurance information and client documentation
- Support clinicians and office operations by handling scanning, faxing, copying, and other administrative tasks
- Maintain organized client records within electronic health record systems
- Assist with general office coordination including maintaining supplies, stocking office areas, and helping ensure the office environment remains organized and professional
- Help address client questions regarding scheduling, paperwork, and billing matters
- Communicate professionally and compassionately with clients, clinicians, and insurance companies
- Assist with practice communications and social media updates, including helpling create office or informational posts for platforms such as Facebook or Google Business Profile
Qualifications
- Prior experience in a medical, mental health, or professional office setting preferred
- Strong organization skills and attention to detail
- Comfortable multitasking and managing a variety of administrative responsibilities
- Professional communication and customer service skills
- Ability to maintain confidentiality and professionalism at all times
- Familiarity with insurance verification, intake coordination, or healthcare administrative work is helpful but training will be provided for the right candidate
- Comfortable learning new technology systems and office software
- Strong computer skills and familiarity with Google Workspace, Google Sheets and web-based systems preferred
- Interest or experience in basic social media or office marketing support is a plus
Position Details
- Part-time position (approximately 10-15 hours per week intially with potential for additional hours based on practice needs)
- On-site in Allentown, PA
- Hourly pay based on experieince
- Flexible, supportive work environment within a growing mental health practice
West End Counseling & Wellness is committed to providing high-quality, compassionate mental health care in a warm and professional environment. We look forward to finding someone who will become a valued part of our team.
Pay: $25.00 - $30.00 per hour
Benefits:
- Paid training
Work Location: In person
Salary : $25 - $30