What are the responsibilities and job description for the WIC Support Staff position at West Elmwood Housing Development Corporation?
WIC Support Staff
Reports to: WIC Coordinator
Full Time Exempt Position
JOB SUMMARY
Performs a variety of clerical duties in support of WIC program operations; provides customer service to program participants and applicants; screens and calculates applicant eligibility; processes program documentation; issues benefits to clients; participates in community outreach; and performs other related duties.
ESSENTIAL FUNCTIONS
- Conducts various clerical support tasks.
- Answers multi-line phones to assist callers and provide information.
- Schedules and coordinates WIC appointments.
- Processes and maintains program records, files, and documentation; copies, faxes, and files documents; updates/ maintains client records.
- Performs data entry
- Provides customer service and assistance to program participants and applicants.
- Gathers applicant information; verifies income; calculates eligibility for program services.
- Issues and explains benefits to participants.
- Coordinates and provides service referrals as necessary.
- Maintains WIC facility to ensure a clean, safe, and sanitary environment.
- Re-stocks supplies such as tissue, towels, and hand sanitizer.
- Reports facility issues to supervisor.
- Participates in community outreach activities as required.
- Obtains participant anthropometric measurements and/or blood samples as assigned.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS & REQUIREMENTS
- High School Diploma or equivalent is required.
- Six (6) months related experience is preferred.
- Has the ability to work outside of regular clinic hours and outside of the WIC clinic.
- Must possess a valid Rhode Island Driver's License with an acceptable driving record.
- Regular attendance is an essential function of the job.
- Proficiency in Microsoft Office Suite, i.e. Outlook, Word, Excel preferred.
- Bilingual (English/Spanish) is preferred.
CORE COMPETENCIES
- Must be able to read, process, and prepare program records and documentation.
- Effective verbal and written communication skills are required; must be able to maintain positive working relationships with program personnel, outside agencies, program participants, and the general public.
- Attends meetings as required or directed.
- Must be self-motivated.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 30 pounds occasionally. Subject to talking constantly; sitting, walking, pushing/pulling, reaching, handling and fine dexterity frequently; standing, lifting, carrying and foot controls occasionally; kneeling, crouching, crawling, bending, twisting, climbing and balancing rarely.
West Elmwood Housing Development Corporation is an Equal Opportunity
Employer and prohibits discrimination and harassment of any kind. WEHDC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in Rhode Island.
Job Type: Full-time
Pay: $34,000.00 - $36,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $34,000 - $36,000