Project Manager, Creative Services - West Elm

Job Description

West El m is looking for a Project Manager, Creative Services to plan, track, and drive execution across both creative production and digital site operations. This role sits at the intersection of two critical workstreams: upstream creative output (photo and video content) and downstream digital delivery (site marketing, site ops) leading to site launch. The PM ensures both sides move in sync and that nothing falls between the handoffs.

This is a hands-on role with light people management. You will oversee 1-2 junior PMs while staying close to the work yourself. You report to senior leadership and are expected to operate independently, surface risks early, and keep projects on track without waiting to be told what to do. The right candidate is organized, direct, relationship-driven, and has a clear instinct for when to escalate and when to just solve it.

Responsibilities

Creative Production

• Manage a PM that oversees asset creation (photo and video), from brief through final asset delivery
• Build and maintain production schedules; track milestones and communicate status consistently to stakeholders
• Intake and organize project requirements, including ambiguous briefs; drive to clarity before work enters the studio
• Create briefs in the project management system and complete write-ups prior to job entry
• Lead weekly status meetings covering print, email, social, catalog, and store collateral
  
  
  

Site and Digital Operations

• Partner with site marketing and site ops teams to align creative delivery timelines with digital publishing schedules
• Track downstream dependencies from asset handoff through QA, content entry, and go-live
• Flag disconnects between creative output and site readiness; resolve before they become launch risks
• Maintain visibility into the full project arc, from first brief to live date, for all active campaigns
  
  
  

Risk Management

• Identify production risks and blockers early; come with a solution, not just the problem
• Escalate issues appropriately to senior leadership with clear context and recommended next steps
• Communicate timeline changes immediately with impact assessment and a recovery plan
• Run tightly enough that last-minute surprises are the exception, not the norm
  
  
  

Communication and Alignment

• Deliver clear, concise updates to cross-functional partners across creative, marketing, merchant, tech, and site teams
• Facilitate briefings, reviews, and milestone check-ins; circulate actionable notes and close open items fast
• Build trusted relationships across functions; be the person teams want to come to when things get complicated
• Manage up with confidence; keep senior leadership informed without requiring them to chase status
  
  
  

Operations and Process

• Identify workflow gaps and drive process improvements that increase speed and reduce rework
• Maintain project documentation, dashboards, and status reports that are always current and easy to read
• Use AI tools and project management automation to reduce manual overhead and improve accuracy
• Standardize repeatable processes; build shared knowledge so the team is not reliant on any single person
  
  
  

People Management

• Directly manage 1-2 junior PMs: provide day-to-day direction, feedback, and development support
• Model the behaviors expected of the team: direct communication, proactive risk management, ownership of outcomes
  
  
  

Requirements

• 4-6 years of project management experience in a creative, in-house agency, or digital production environment
• Hands-on experience managing both creative production (photo and video) and digital or site operations workstreams
• Strong communicator: direct, clear, and comfortable presenting to senior stakeholders
• Proven ability to operate autonomously, prioritize across competing demands, and drive decisions forward
• Experience coordinating cross-functional teams across creative, marketing, and digital or tech functions
• Proficiency with project management tools such as Airtable, Workfront, or equivalent
• Working knowledge of AI tools or workflow automation applied to production or operations
• Experience managing or mentoring junior team members
• Retail, e-commerce, or brand environment experience preferred
• BA/BS from an accredited college or university
  
  
  

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $80,000 - $85,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

About Us

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.