WD-Sr. Enterprise Systems Analyst

This position combines hands-on technical expertise with a polished, service-oriented approach. The ideal candidate will thrive in an environment that demands both deep technical proficiency and discreet, high-touch service for senior executives and their teams. This position reports to the Enterprise Systems Manager.

• Provide technology support via phone, email, and in-person with staff and executives.
• Complete regular, proactive checks of executive workstations and peripherals.
• Collaborate with Executive Assistants to ensure all supported systems are functioning as expected.
• Assist with setup and configuration of conference room audio visual systems as needed.  
• Troubleshoot and resolve issues related to Office 365.
• Log all stakeholder interactions in the ticketing system.
• Set up and configure Microsoft Windows laptops/desktops.
• Install and configure software on Microsoft Windows laptops/desktops.
• Troubleshoot issues with Microsoft Windows workstations and Apple / Android mobile devices.
• Identify and resolve hardware and software application conflicts.
• Perform basic troubleshooting of network and telephony systems.
• Continually evaluate technology systems. Recommend and implement changes where appropriate.
• Work with external vendors to manage repairs for damaged/malfunctioning hardware.
• Collaborate with cross-functional teams to properly onboard new executive team members.
• Accept responsibility for outcomes. Acknowledge mistakes and then take steps to resolve them.
• Continually find more efficient ways to fulfill responsibilities. Quickly adapt and respond to change.
• Contribute to IT projects as assigned.
• Performs other duties as assigned by the Enterprise Systems Manager.
• Limited local travel is required to support executive activities in remote locations.

Knowledge, Skills, and Abilities

• World-class customer service and communication (written and verbal) skills.
• A passion for service; someone who consistently demonstrates a commitment to help others.
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
• Excellent organizational skills and ability to prioritize tasks among many competing requests.
• Ability to work in a fast-paced environment with high expectations, while remaining calm and professional.
• 7 years’ IT experience, including regular experience providing white glove service to executives.
• 5 years’ experience supporting Office 365 and related apps in an enterprise environment. 
• 5 years’ experience supporting Microsoft operating systems in an enterprise environment.
• Experience supporting business audiovisual systems.
• Experience supporting Apple and Android mobile devices.
• Familiar with enterprise networking technologies, including the use of VLANs, Site-to-Site VPN, etc.
• Working knowledge of data / voice cabling systems.
• Must have a reliable method of transportation to drive to different client locations.
• Ability to lift up to 50 lbs. 

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