What are the responsibilities and job description for the Patient Service Specialist - Trainee position at West Coast Retina Medical Group?
About the Practice
Founded in 1974, West Coast Retina has become one of the nation’s most respected vitreoretinal practices. Our state-of-the-art diagnostics and treatment services focus primarily on retinal detachments, macular degeneration, and diabetic retinopathy; along with an on-going roster of vitreoretinal based ophthalmic studies. West Coast Retina is rare in that it hosts a 2-year retina fellowship, and annual provider conferences with nationwide reach, allowing us to educate the next generation of high-caliber retina physicians.
Our 5 offices, across the Bay Area, provide extensible reach to our greater patient population, allowing them to obtain care without a costly and lengthy commute. Staff enjoy access to amazing benefits and support programs, as well as opportunities for career advancement and personal development.
Title
Patient Services Specialist
Description
The Patient Services Specialist - Trainee works in collaboration with providers and care center staff to assess healthcare needs, identify barriers to care, and support patients with accessing their care team.
Responsibilities
- Establish relationships with patients, building rapport and trust in an empathetic manner
- Assist patients in referrals, scheduling, accessing, and utilizing services with West Coast Retina
- Maintain accurate and timely documentation of all patient encounters and complete reporting requirements according to organization standards
- Track patient information, schedules, files, medical records and forms in a confidential manner.
- Track patient attendance at medical appointments and initiate outreach on any missed appointments.
- Maintain strict confidentiality in accordance with department and organizational policies.
- Other duties as assigned.
Required Qualifications
- High school education or equivalent required
- Ability to work with US currency
- WPM: 55
Compensation
- Competitive Salary
- 401k profit sharing plan
- Group health, vision, and dental
- 8 Paid holidays
- Vacation and sick time accrual
Physical Demands
- Must be able to sit or stand for long periods: often
- Must be able to walk/traverse: often
- Must be able to lift up to 50 lbs: occasionally
- Dexterity
- Must be able to type: often
- Must be able to use small tools, such as screw drivers: occasionally
- Must be able to use a computer: often
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Prescription drug insurance
- Profit sharing
- Retirement plan
- Uniform allowance
- Vision insurance
Work Location: In person
Salary : $25