What are the responsibilities and job description for the Part Time Sales Associate position at West Coast Fitness LLC?
Job Title: Sales Associate
Direct Supervisor: Studio Manager
Status: Hourly
Location: studio specific
Company Description
West Coast Fitness
West Coast Fitness is a leading franchisee of Orangetheory® Fitness with 50 studios in Los Angeles, San
Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do
this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity,
Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity,
enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams
that break records, innovate with intention, and continue to expand our reach – many of our original
teams are still with us today!Orangetheory®
Fitness
Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power
elements through a variety of equipment including treadmills, rowing machines, TRX Suspension
Training®, free weights, and more. As a heart-rate-based totally-body group workout, OTF combines
science, coaching, and technology to guarantee maximum results from the inside out. The result is more
energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and
MORE confidence, all to deliver you MORE LIFE.
Job Description
If you consider yourself the “life of the party,” someone who can command a room, who’s not afraid to
spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales
Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep each
of our members coming back with a smile. Though we have high expectations in this sales-heavy role, the
focus will always be on member experience. This role is perfect for those with a passion for health and
wellness, who love providing top-notch service, and who are goal-oriented. The Sales Associate is
responsible for meeting and exceeding all key performance sales indicators for the fitness studio,
including membership sales and renewals, as well as retail and concession sales. Through exemplary
customer service, Sales Associates are also responsible for helping drive up membership retention,
maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.
Essential Duties & Responsibilities
Cultivate genuine, experience-focused connections with members and guests, including but not
limited to--answering questions, resolving concerns, and ongoing outreach with members and
guests regarding membership status
Ensure a friendly, helpful, and inclusive experience for all members and guests
Deliver an exceptional and versatile sales and service experience to all members and guests
Demonstrate a commitment to ensuring a safe and clean studio environment for members and
guests
JOB POSTING – SALES ASSOCIATE
Maintain accurate records using established OTF sales systems
Perform telephone inquiries, follow-up calls, and customer care calls
Host OTF studio tours with prospects and/or fitness program holders
Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly,
positive environment upon entry
Participate in 1-2 OTF scheduled workouts per week
Maintain an organized and clean work environment
Respond immediately to member requests, inquiries, and concerns
Execute proper onboarding of all OTF members through the completion of essential Client Intake
and Membership Agreement forms
Attend and participate in all relevant OTF training programs, events, and meetings
Establish and maintain an effective referral program
Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
Maintain an organized and clean lobby/front desk area
Process accurate credit card transactions
Perform follow-up and follow-through activities with all prospective clients
Respond immediately to member requests, inquiries, and concerns
Work closely with the Fitness Team to ensure that processes are fulfilled
Qualifications
High-level customer service skills
Previous sales experience with strong sales prowess (experience working in a sales quota-bearing
structure highly preferred)
Excellent verbal and written communication skills
Ability to multi-task and excel in a fast-paced environment
Functional computer skills required – Microsoft Office (Word, Excel), general site navigation, in-
depth reporting, and data entry
Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color,
it’s an attitude)
High school diploma
Health and fitness-minded people, highly preferred
Benefits
Competitive hourly wage
Performance bonuses – based on weekly, monthly, individual, and team sales goals
Medical, Dental, and Vision (based on full-time hours)
401k (based on full-time hours)
Access to all Orangetheory classes at any studio nationwide
Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)
Opportunities for career growth
Covid-19 safety and health protocol for a safe work environment
Monthly team-building events and reward opportunities
Free AED/CPR certifications
Huge discount on NASM and AFAA certifications (inquire with management)
JOB POSTING – SALES ASSOCIATE
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform essential functions. While performing the duties of this job,
the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally
lift and/or move up to 80 pounds.
AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment of any type without regard to
race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic protected by federal, state, or local
laws. This policy applies to all terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and
training.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing
of activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time, including early mornings, nights, weekends, and holidays
Pay: $15 adjust per studio (hourly bonuses)
Direct Supervisor: Studio Manager
Status: Hourly
Location: studio specific
Company Description
West Coast Fitness
West Coast Fitness is a leading franchisee of Orangetheory® Fitness with 50 studios in Los Angeles, San
Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do
this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity,
Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity,
enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams
that break records, innovate with intention, and continue to expand our reach – many of our original
teams are still with us today!Orangetheory®
Fitness
Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power
elements through a variety of equipment including treadmills, rowing machines, TRX Suspension
Training®, free weights, and more. As a heart-rate-based totally-body group workout, OTF combines
science, coaching, and technology to guarantee maximum results from the inside out. The result is more
energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and
MORE confidence, all to deliver you MORE LIFE.
Job Description
If you consider yourself the “life of the party,” someone who can command a room, who’s not afraid to
spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales
Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep each
of our members coming back with a smile. Though we have high expectations in this sales-heavy role, the
focus will always be on member experience. This role is perfect for those with a passion for health and
wellness, who love providing top-notch service, and who are goal-oriented. The Sales Associate is
responsible for meeting and exceeding all key performance sales indicators for the fitness studio,
including membership sales and renewals, as well as retail and concession sales. Through exemplary
customer service, Sales Associates are also responsible for helping drive up membership retention,
maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.
Essential Duties & Responsibilities
Cultivate genuine, experience-focused connections with members and guests, including but not
limited to--answering questions, resolving concerns, and ongoing outreach with members and
guests regarding membership status
Ensure a friendly, helpful, and inclusive experience for all members and guests
Deliver an exceptional and versatile sales and service experience to all members and guests
Demonstrate a commitment to ensuring a safe and clean studio environment for members and
guests
JOB POSTING – SALES ASSOCIATE
Maintain accurate records using established OTF sales systems
Perform telephone inquiries, follow-up calls, and customer care calls
Host OTF studio tours with prospects and/or fitness program holders
Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly,
positive environment upon entry
Participate in 1-2 OTF scheduled workouts per week
Maintain an organized and clean work environment
Respond immediately to member requests, inquiries, and concerns
Execute proper onboarding of all OTF members through the completion of essential Client Intake
and Membership Agreement forms
Attend and participate in all relevant OTF training programs, events, and meetings
Establish and maintain an effective referral program
Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
Maintain an organized and clean lobby/front desk area
Process accurate credit card transactions
Perform follow-up and follow-through activities with all prospective clients
Respond immediately to member requests, inquiries, and concerns
Work closely with the Fitness Team to ensure that processes are fulfilled
Qualifications
High-level customer service skills
Previous sales experience with strong sales prowess (experience working in a sales quota-bearing
structure highly preferred)
Excellent verbal and written communication skills
Ability to multi-task and excel in a fast-paced environment
Functional computer skills required – Microsoft Office (Word, Excel), general site navigation, in-
depth reporting, and data entry
Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color,
it’s an attitude)
High school diploma
Health and fitness-minded people, highly preferred
Benefits
Competitive hourly wage
Performance bonuses – based on weekly, monthly, individual, and team sales goals
Medical, Dental, and Vision (based on full-time hours)
401k (based on full-time hours)
Access to all Orangetheory classes at any studio nationwide
Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)
Opportunities for career growth
Covid-19 safety and health protocol for a safe work environment
Monthly team-building events and reward opportunities
Free AED/CPR certifications
Huge discount on NASM and AFAA certifications (inquire with management)
JOB POSTING – SALES ASSOCIATE
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform essential functions. While performing the duties of this job,
the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally
lift and/or move up to 80 pounds.
AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment of any type without regard to
race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic protected by federal, state, or local
laws. This policy applies to all terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and
training.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing
of activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time, including early mornings, nights, weekends, and holidays
Pay: $15 adjust per studio (hourly bonuses)
Salary : $15