What are the responsibilities and job description for the Central Operations Supervior position at West Coast Community Bank?
Description
If you’re looking for an exciting career opportunity, you’re in the right place.
West Coast Community Bank is a top-rated community bank with a focus on serving the banking needs of businesses and individuals along the Central Coast, in Silicon Valley and throughout the Bay Area. We operate full-service branches in Aptos, Capitola, Cupertino, King City, Monterey, Salinas, San Luis Obispo, Santa Cruz, Scotts Valley and Watsonville.
Delivery of relationship-based service with a solutions-driven focus sets us apart from the competition. We offer direct access to decision-makers combined with modern banking technologies and digital tools. The Bank is a leading SBA lender in Santa Cruz County and Silicon Valley and a top USDA lender in the state of California.
Since opening in 2004, we have proudly upheld our commitment to support regional well-being by actively participating in and donating to local nonprofit organizations. We engage in impactful volunteerism and support the greater economic vitality within our four-county reach, contributing more than 2,000 hours of volunteering annually.
Our success is driven by our exceptional team — experienced, knowledgeable and focused on delivering results!
National, regional and local honors we’ve received include:
- Newsweek – America’s Best Regional Banks and Credit Unions 2025
- American Banker Magazine – Top 100 Best Performing Community Banks in the U.S., 10 years
- Good Times – Readers’ Poll, Best Bank in Santa Cruz County, 13 years
- Santa Cruz Sentinel – Readers’ Choice, Best Bank in Santa Cruz County, 10 years
- Farm Bureau of Santa Cruz County and Agri-Culture – Al Smith Friend of Agriculture Award
- Second Harvest Food Bank – Big Step and Platinum Awards for Holiday Food and Fund Drive
- Santa Cruz Area Chamber of Commerce – Business of the Year 2025, 2021 and 2018
- The Pajaronian – Best of the Pajaro Valley 2024 Readers’ Poll, Best Bank
- The Press Banner – The Best of Scotts Valley 2024 Readers’ Poll, Best Local Bank
About the Role:
This position is on-site at our Salinas location.
The Central Operations Supervisor’s primary objective is to provide excellent customer service to Bank customers and Bank employees by meeting or managing the expectations of the Bank’s clients. The individual should have a thorough knowledge of deposit operations and deposit products. The individual must have a solid understanding of payments (ACHs, checks, debit cards, and wire transfers).
- Review and update department procedures.
- Train new Central Operations employees.
- Assist the Central Operations Manager in preparing for annual audits.
- File unclaimed property reports with the California State Controller’s Office.
- Supervise Central Operations staff responsible for:
- Wire transfers
- Day-two exception processing
- ACH/check returns and adjustments
- Debit card processing, EFT settlement, and dispute filing
- Branch operations support
- General ledger (GL) and demand deposit account (DDA) daily reconciliation and monthly certification
- Account maintenance
- Dormant accounts
- IOLTAs (Interest on Lawyers’ Trust Accounts)
- Client correspondence
- Levies and subpoenas
- Reconciliations
- All other day-to-day department tasks
- Perform other duties as assigned.
Required Education and Experience
- AA in Business Administration or equivalent experience
- AAP & NACHA Certifications (or ability to obtain)
- 5-10 years working in a banking environment
Requisite Skills
- Excellent Organizational Skills
- Strong coaching skills
- Dependable and reliable
- Knowledge of all Bank products
- Thorough knowledge of Regulation E, Regulation CC, and State and Federal regulations
- Ability to detect and mitigate risks such as fraudulent account and check activity
- Knowledge of computer programs- Microsoft Office, MS Excel & Word, financial institution core, ancillary systems
- Excellent written, analytical, and oral communication skills
- Excellent attention to detail and accuracy
- Superior Customer Service skills
- Ability to be a self-starter and work independently.
- Ability to multi-task
- Ability to lead, manage a team, complete performance evaluations and address performance issues as needed
- Ability to review, revise, and/or draft procedures
- Ability to complete all assigned Bank compliance training.
Supervisory Responsibility
- Central Ops staff as assigned.
Benefits:
- Medical, dental, and vision plans
- Vacation, sick leave, paid Holidays
- Paid volunteer time
- Employer paid life insurance
- 401(k) with employer matching
- Ongoing training, professional development and career advancement opportunities
Physical Demands:
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate typical office equipment such as a computer, telephone, mouse and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting may be required.
- Regular, predictable attendance is required; including the occasional evening and weekend work as business demands dictate.
- Travel between company locations as needed.
Work Environment
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e., business office with computers, phone, and printers, moderate traffic).
- Ability to work in a confined area.
- Ability to sit or stand at a computer terminal for an extended period.
Salary : $85 - $100