What are the responsibilities and job description for the Customer Service Representative for Ambulance position at West Coast Ambulance?
Job Description: Customer Service Representative for Ambulance
Location: Burbank, CA, 91502
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative for West Coast Ambulance. The successful candidate will be responsible for providing exceptional customer service to our patients and their families, as well as coordinating and scheduling ambulance services.
Responsibilities:
- Answering incoming calls and responding to inquiries from patients, families, and healthcare providers
- Coordinating and scheduling ambulance and non-emergent transportation services for patients
- Ensuring accurate and timely documentation of patient information and services provided
- Providing exceptional customer service to patients and their families
- Collaborating with healthcare providers and other stakeholders to ensure the best possible patient outcomes
- Performing other duties as assigned
Requirements:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other computer applications
- Experience in customer service or healthcare industry preferred
- ETC license
If you are a highly motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.