1.0 Technology Service Specialist III - District wide

Technology Service Specialist III

About West Chester Area School District:

West Chester Area School District serves more than 12,000 students across 17 schools:  11 elementary, 3 middle, and 3 high schools.  The district covers a 75-square-mile area that includes West Chester Borough and surrounding townships in Chester and Delaware Counties.  The district boasts strong academic outcomes, including a 95% graduation rate, placing it in the top 10–20?percent of Pennsylvania public school districts.  To learn more about strategic initiatives WCASD is leading, please visit Our Initiatives - West Chester Area School District.

Summary:

The Site Technology Service Specialist Level 3 acts as a liaison between building and central office Technology Support Staff; will be responsible for supporting, troubleshooting, and repairing the client devices. This position will be responsible for support/maintenance of district supported devices.

To successfully perform this position, a person must be able to perform each essential duty satisfactorily. The qualification requirements listed below represent minimum levels of educational achievement, training, skill and/or ability necessary.

• Associate Degree in Information Technology or related field of study or equivalent knowledge.
• Certification requirements may change due to hardware/software support needs.
• Required certifications must be valid within 6 months of employment.
• Strong communication, organizational, analytical and teamwork skills are required.
• Must possess valid driver's license.
• Excellent written and verbal communication, problem-solving, and organizational skills.
• Ability to follow through to complete assigned tasks with minimal supervision, ability to schedule time to meet deadlines; ability to work independently, and ability to make work-related decisions.

Essential Duties and Responsibilities:

This list is intended to be illustrative rather than complete and serves to show major duties and responsibilities and does not express or imply that these are the only duties to be performed by the incumbent in this position. The employee will be required to perform any other position-related duties requested by the supervisor. 

• Provide in-service training to Level 1 and 2 technology staff to improve their knowledge, confidence, and ability for problem
• Coordinate the preview/evaluation of hardware and
• Maintain/coordinate repair costs and replacement parts with
• Evaluate/test vendor-related software packages for district supported devices to determine compatibility with existing systems, ease of use, and will the software meet user needs. Deploy/support these
• Work directly with the Technology Information Service Manager and/or other technology staff to develop project plans and coordinate/oversee projects to completion following the
• Utilize analytical/problem-solving skills to investigate, document, communicate, and resolve issues in a timely manner for increased
• Collaborate effectively with technology staff to determine the cause analysis of technology issues; document/communicate this information to appropriate
• Develop/manage the deployment/maintenance of technology devices/policies being deployed throughout the district.
• Create/maintain technical procedures (including design, installation, and administration documentation) to ensure the efficient planning/execution of client devices/policies.
• Manage/coordinate testing of new client devices, software, and deployment packages.
• Coordinate, configure, troubleshoot, maintain, and repair technology
• Ensure software license
• Coordinate/manage/support district processes and procedures as
• Plus, Level 1 and 2 duties and

Terms of Employment:

• This position is a 12 month position.
• Salary (step/level placement) & Benefits are as described in the current Collective Bargaining Agreement.

Representation:

West Chester Area School District employees fall into the following groups:

• West Chester Area Education Association (Teachers, Instructional Coaches, and Long-Term Substitutes)
• West Chester Area Education Support Professionals Association (Paraprofessionals, Secretaries, Clerks, Technicians, and Specialists)
• West Chester Area School District Act 93 Administrators’ Compensation Plan
• West Chester Service Support Professionals (Facilities and Operations Staff Members)
• Non-Bargaining Members (Supervisory, Technical, and Confidential Employees)

This position is represented by West Chester Area Education Support Professionals Association (Paraprofessionals, Secretaries, Clerks, Technicians, and Specialists). 

Disclaimers and Affirmations

The West Chester Area School District provides equal employment opportunities to all employees and applicants for employment without regard to race, color, age, creed, religion, sex, sexual orientation, ancestry, national origin, disability, pregnancy, marital status, gender identity, or genetic information. Please refer to Board Policy 104 for further information regarding the District's commitment to Nondiscrimination in Employment Practices.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.