What are the responsibilities and job description for the Account Specialist position at West Central Technology?
Job Overview
West Central Technology is seeking an Account Specialist to join our growing sales team. This role would be positioned on the inside sales team and own a portfolio of client accounts, acting as the primary point of contact for retention, renewals, and sales opportunities. By proactively managing licensing and subscription renewals, this position plays a key role in keeping our client relationships strong and our recurring revenue base healthy.
Our ideal candidate has genuine care for client relationships, strong organizational skills, and a proactive, detail-oriented approach to account management. The right candidate should be comfortable working independently while also contributing as a flexible, dependable member of the sales team.
This position requires strong communication skills, both with clients and internal team members, and the ability to manage multiple accounts and priorities in a fast-paced, team-oriented environment.
Company Description
West Central Technology is an IT support and services provider focused on helping businesses operate securely and efficiently.
Our mission is to continuously innovate with a growth mindset as a team. We are motivated to being a positive force in our community, fostering growth and excellence in everything we do.
Our vision is to become a trusted leader in our industry, making a positive impact in our communities. Together, we create a workplace where everyone is valued.
Our Core Values
We are looking for individuals who naturally align with our core values:
Understanding - We approach situations with kindness, patience, and respect, fostering stronger relationships and outcomes for both our clients and our team.
Integrity - We hold ourselves accountable for our actions, staying true to our ethical principles, and maintaining honesty in all we do.
Pride - We take pride in delivering exceptional work every day, with dedication, attention to detail, and a strong sense of ownership.
Responsibilities
- Own and manage assigned client accounts, serving as the primary point of contact for retention, renewals, and sales opportunities
- Accurately build quotes as needed while supporting the overall team needs
- Proactively track upcoming licensing, warranty, and subscription renewals, reaching out to clients ahead of expiration to ensure timely renewal
- Perform selling to assigned client accounts, identifying opportunities for upgrades to managed services or increased engagement
- Assist the overall sales team with renewal outreach and quoting when additional support is needed
- Support deal registration and special pricing requests with vendors
- Help clients resolve billing questions and issues as they arise
- Identify when an account has grown in complexity and may warrant promotion to a Client Success Manager
- Maintain accurate, detailed, and up-to-date account and renewal records in internal systems
- Contribute to a positive and productive team environment
- Perform other duties as required
Skills and Qualifications
- Strong organizational skills and a proactive, detail-oriented approach to account management
- Comfortable managing multiple accounts, renewals, and deadlines simultaneously
- Solid written and verbal communication skills, primarily via phone and email
- Experience with account management, renewals, or sales is a plus
- Comfortable working with CRM, quoting, or order entry software (training provided)
- A client-first mindset with a focus on retention and long-term client relationships
- Basic understanding of licensing, subscriptions, or vendor renewal processes is a plus
- Ability to work collaboratively across the sales team
General Requirements
- Ability to communicate clearly, both verbally and in writing
- Ability to lift up to 50 pounds
- Ability to travel as required
- Ability to work scheduled hours
- Familiarity with standard office equipment and tools
Compensation
This is an hourly position. Compensation is a blend of a fixed base wage and metric-based pay, based on experience and skill level.