What are the responsibilities and job description for the Front Desk Receptionist position at West Central Illinois Aging Network?
The West Central Illinois Aging and Disability Resource Center is currently hiring a part time front desk receptionist to work in our Information and Assistance (I&A) Office. Under the direction of the manager of I&A, the receptionist serves as our clients’ first point of contact, and aids in managing their visit or phone call in a personalized, friendly, and inviting manner.
Responsibilities:
- Greet clients and building visitors warmly and ask how to help;
- Transfer calls;
- Relay verbal messages;
- Call the appropriate person requested by the caller;
- Schedule or cancel appointments;
- Answer caller's questions;
- Handle in person clients as they exit ensuring all needs are met;
- Maintain office cleanliness and organization;
- Maintain compliance highest level of confidentiality of all client/agency information and communication;
- Follow protocols and policies while providing excellent customer service;
- Perform other clerical duties as necessary.
Qualifications:
- Good computer skills are required; must be proficient in Microsoft Office and be open to learning other applicable software systems as necessary;
- Excellent verbal and written communication skills;
- Customer Service Skills;
- Strong interpersonal skills;
- Strong organizational skills and attention to detail;
- Ability to multitask and prioritize responsibilities;
- Ability to maintain a professional and welcoming demeanor in all interactions with clients and visitors;
- High School Diploma or equivalent;
Job Type: Part-time
Pay: $15.35 - $19.59 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Flexible spending account
- Paid time off
Ability to Commute:
- Quincy, IL 62301 (Required)
Ability to Relocate:
- Quincy, IL 62301: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $20