Senior Claims Representative

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Handle complex homeowners and commercial property claims with minimal supervision and guidance from the manager.

This is a fully remote/work from home role where you will spend 50% of your time in the field, servicing the Eau Claire, WI area. On occasion you may be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

We are seeking a Senior Claims Specialist who can independently manage a variety of homeowners and commercial property claims with minimal supervision while delivering exceptional service and sound decision-making. In this role, you will investigate claims thoroughly, analyze coverage, liability, and damages, and develop well-supported coverage positions. You will negotiate settlements with insureds, claimants, and attorneys, while maintaining proactive file management and accurate reserving practices. You'll also oversee litigated files, present claims to internal committees, and ensure adherence to audit and departmental guidelines.

Success in this position requires strong analytical thinking, excellent negotiation and communication skills, and the ability to build relationships while navigating complex situations. A high level of comfort with claims technology and systems is essential, along with a commitment to delivering outstanding customer service.

The ideal candidate brings prior experience handling property claims, along with a bachelor's degree in Business, Insurance, or a related field. We would also consider someone from the property restoration industry. Industry designations such as Associate in Claims (AIC), Associate in General Insurance (AINS), or CPCU coursework are preferred and demonstrate a commitment to professional growth. This is an opportunity to step into a highly visible role where your expertise will directly influence outcomes, support team development, and contribute to organizational excellence. Candidates must currently have, and maintain, an acceptable driving record to be considered. 

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The salary range for this position is $70,000-$90,000. 

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate. 

West Bend offers a comprehensive benefit plan including but not limited to: 

• Company vehicle
• Medical & Prescription Insurance 

• Health Savings Account 

• Dental Insurance 

• Vision Insurance 

• Short and Long Term Disability 

• Flexible Spending Accounts 

• Life and Accidental Death & Disability 

• Accident and Critical Illness Insurance 

• Employee Assistance Program 

• 401(k) Plan with Company Match 

• Pet Insurance 

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates 

• Bonus eligible based on performance 

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.

Salary : $70,000 - $90,000